Data Center Ops Lead: Server & Infrastructure Expert

TikTok; Kouvola; On-site; EUR 55,000 - 75,000; Full time

Job summary

TikTok is hiring for a Data Center Operations Engineer to join the DC Services team. You will diagnose and resolve server and infrastructure issues, support full server rack lifecycles, and guide DC Technicians across multiple data centre sites.

Ideal candidates have hands-on experience with servers, storage, networking hardware, and basic Linux administration. You will collaborate with remote teams, participate in on-call rotations, and contribute to continuous improvement of IT operations.

Qualifications

• 5+ years in data centre operations or equivalent IT infrastructure experience.
• Hands-on knowledge of server, storage and network hardware with diagnostics.
• Ability to perform component-level troubleshooting and RPM/repair tasks.
• Basic Linux OS administration and BMC/BIOS configuration skills.
• Familiarity with critical facility infrastructure and safety considerations.
• Experience using DCIM, ticketing, and monitoring tools.

Responsibilities

• Own day-to-day IT infrastructure operations across data centre sites, ensuring uptime and SLA for break-fix.
• Lead Data Center Technicians, allocate tasks, and oversee hardware troubleshooting.
• Manage incident and change lifecycle, perform root cause analysis and corrective actions.
• Track performance metrics like availability, MTTR, ticket ageing, and rack capacity.
• Maintain data centre IT on-site stability and drive improvement initiatives.
• Support projects, capacity expansions, and new site handover readiness.
• Keep site documentation up-to-date (SOPs, MOPs, EOPs) and coordinate with cross-functional teams.

Skills

Server hardware

Storage hardware

Network hardware

Linux basics

Communication skills

Tools

DCIM

Ticketing systems

Monitoring platforms

Job description

TikTok is hiring for a Data Center Operations Engineer to join the DC Services team. You will diagnose and resolve server and infrastructure issues, support full server rack lifecycles, and guide DC Technicians across multiple data centre sites.

Ideal candidates have hands-on experience with servers, storage, networking hardware, and basic Linux administration. You will collaborate with remote teams, participate in on-call rotations, and contribute to continuous improvement of IT operations.