Customer Support Specialist - CPaaS & Tech Troubleshooter

Link mobility group; Finland; Remote; EUR 32,000 - 44,000; Full time

Benefits offered by this job

Employee Share Purchase Program (20% 6

Job summary

LINK Mobility is seeking a Customer Support Specialist in Finland to support our messaging platform and services. You will deliver high-quality customer care, troubleshoot issues, and help ensure a reliable and delightful experience for our clients.

Reporting to the Product Director, you will own customer cases from first contact to resolution, collaborate with technical, commercial, and operations teams, and contribute to process improvements and onboarding of new customers.

Qualifications

• Previous experience in customer support, technical support, or a similar customer-facing role.
• Strong problem-solving skills and ownership of cases from start to resolution.
• Fluent Finnish and English, written and spoken; other languages a plus.
• Experience with CPaaS, SaaS, telecom, or messaging services.
• Basic understanding of APIs, integrations, or other technical customer solutions.
• Curious, proactive, and motivated to continuously learn new technologies and services.
• Stay calm and solution-focused in time-sensitive customer situations.

Responsibilities

• Provide high-quality support to customers, ensuring timely and effective resolution of their questions and service issues.
• Take ownership of customer cases from initial contact through resolution, keeping customers informed along the way.
• Investigate and troubleshoot technical and service-related issues across our messaging solutions.
• Work closely with technical, commercial, and operational teams to resolve cases and ensure a smooth customer experience.
• Support customers in the day-to-day use of LINK’s messaging services and help them get the most value from our solutions.
• Contribute to improving support processes, documentation, and ways of working, with the opportunity to gradually take on broader Customer Care responsibilities, such as customer billing.

Skills

Customer support

Technical support

Finnish language

English language

APIs understanding

Proactive learner

Job description

LINK Mobility is seeking a Customer Support Specialist in Finland to support our messaging platform and services. You will deliver high-quality customer care, troubleshoot issues, and help ensure a reliable and delightful experience for our clients.

Reporting to the Product Director, you will own customer cases from first contact to resolution, collaborate with technical, commercial, and operations teams, and contribute to process improvements and onboarding of new customers.