Customer Success Manager - Spanish & English-speaking - Hotel Tech B2B SaaS

MeetingPackage; Espoo; Remote; EUR 55,000 - 90,000; Full time

Job summary

MeetingPackage in Espoo, Finland (remote/hybrid) seeks a Customer Success Manager fluent in Spanish and English. You will be the main contact for a portfolio of hotel and venue customers, driving retention and long-term value from onboarding to renewal.

You’ll build success plans, track usage, and identify upsell opportunities while collaborating with product and marketing. A flexible, hybrid work model across Spain or Finland awaits you.

Qualifications

• 2+ years of relevant experience in Customer Success or similar roles.
• Experience in hotel or hospitality tech industry preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Own a portfolio of hotel and venue customers end to end as their strategic partner.
• Build and maintain strong customer relationships to drive retention and growth.
• Help customers hit their Meetings & Events goals with MeetingPackage.
• Spot signals before they become problems and track usage.
• Grow accounts with upsell opportunities and demos.
• Run regular data-driven business reviews with stakeholders.
• Make AI part of how you deliver value.
• Take over smoothly from Implementation after go-live.
• Collaborate with internal teams to advocate for customer needs.

Skills

Fluent Spanish

Fluent English

Customer-centric mindset

Communication skills

Team collaboration

Tools

CRM tools

Slack

Gmail

Job description

Hi there! I'm Mélody, and I lead Customer Success at MeetingPackage. I'm looking for a Customer Success Manager fluent in Spanish and English to join our lovely team of 6 (soon to be 8) in Spain or Finland.

We believe hotel teams deserve technology that works as hard as they do, and we're re-engineering how the world meets to make that happen and turning the platform into real outcomes for every venue team. This is where you come in. As a Customer Success Manager, you'll be our customers' primary point of contact, owning the end-to-end relationship, building trust and helping them hit their targets to drive retention and long-term value.

You’ll have the flexibility to work remotely from anywhere in Spain or Finland. If you prefer a hybrid model in Finland, you can combine remote work with on-site collaboration at our lovely office in Espoo. Read more about our 2025 recap, discover the products we build, and explore our customers.

In this role, you will...

• own a portfolio of hotel and venue customers end to end as their strategic partner. You'll build and maintain strong customer relationships with our existing customers to drive retention, renewal and long-term account growth. Read more about our customers here.
• help customers hit their Meetings & Events goals with MeetingPackage. You'll understand their objectives, build success plans and follow up on the results.
• spot signals before they become problems. You'll track usage and engagement, catch adoption gaps or churn risks early, and step in with ideas that add value. You won't wait for customers to come to you.
• grow your accounts. You'll find and close upsell and expansion opportunities, like new modules, venues and properties. You'll also demo new features, build proposals and own your forecast. Learn more about our product updates.
• run regular, data-driven business reviews with your champions and decision-makers to cover adoption, performance and ROI, and align on priorities and our roadmap.
• make AI part of how you deliver value. You'll use AI daily to prep business reviews, spot account risks and draft follow-ups, and help shape how our Customer Success team works with it.
• take over smoothly from our Implementation team after go-live, so each new customer moves quickly from onboarding to value.
• collaborate closely with internal teams, e.g. our product and marketing teams, to advocate for customer needs and ensure a seamless customer experience.

You’ll feel at home if you...

• have +2 years of relevant experience in Customer Success or similar roles ideally in Group & Meeting roles in the hotel industry, or in the hospitality tech industry.
• are detail-oriented with strong problem-solving skills, focusing on delivering exceptional customer service and driving customer satisfaction.
• are able to build rapport and credibility with customers
• enjoy working in a diverse environment where ownership, trust, and collaboration are expected from everyone.
• are tech-savvy and comfortable using CRM tool), Slack, Gmail, and other relevant platforms.
• treat AI as part of how you work, not an add-on. Whether it's Claude, Gemini or whatever launched last week, you already use it daily to work faster and smarter, so you can spend more time where it matters most: with your customers.
• embrace and contribute to our core company values—Transparency, Ownership, Teamwork, Ambition, and Laughter—that guide us daily
• communicate fluently in English and Spanish, both written and spoken.
• are based in Spain or Finland with a valid work permit.

Why now is a great time to join?

• We're on the move. With enough capital to fuel our growth, we're committed to finding only the best people to help build a company everyone enjoys working at.
• You're joining a team, not just a company. Together, we celebrate, brainstorm, and meet twice a year at our company kick-off.
• The industry is evolving. Hotels and venues have been manually working on bookings for a long time. We're helping our customers – and the industry – to take meeting and event booking online.
• You're in good care. Our compensation package includes a monthly salary, stock options, and a customer success bonus program. In addition, we offer a flexible working model (remote), support for healthcare, a working-from-home budget, and company events that bring everyone together.

About MeetingPackage

We're a software company that lets hotels and event venues sell, operate and manage their Meetings & Events spaces. We integrate with venues' existing property management, sales & catering and back-office systems, and deliver products to every customer-facing channel: Venue & Sales Management Software, an online Booking Engine, and a Meetings & Events–specific Channel Manager.

We're a diverse team of 70 professionals from 20+ nationalities. We value transparency — communicating with trust and honesty — and ownership, an "I'll figure it out" attitude. Teamwork is essential; we learn from and support one another and win as one. Our ambition pushes us to think big and keep improving. And we never forget laughter — we take the work seriously, not ourselves. We come together regularly, most recently at our kick-off in Finland in September 2026.