Customer Success Manager

Sievo; Helsinki; Hybrid; EUR 44,000 - 50,000; Full time

Benefits offered by this job

Mobile phone connection

Home internet plan

Equity program

Referral bonus

Extensive healthcare

Job summary

Sievo is hiring a Customer Success Manager in Helsinki to guide customers through their procurement analytics journey, turning insights into business outcomes. You’ll be the trusted adviser for clients across Procurement, Finance and IT, ensuring optimal user adoption and value realization.

You’ll work in a hybrid Helsinki setup, coordinating with Sievonians and supporting onboarding, trainings, and ongoing success across an international client base including Fortune 500 customers.

Qualifications

• Experience managing or working closely with customers and building lasting relationships.
• Organized with strong ownership to manage a wide range of tasks.
• Fluent English with excellent presentation skills.
• Able to communicate complex ideas clearly to global teams and clients.
• Analytical mindset and comfort working with large data sets.

Responsibilities

• Act as dedicated point of contact, drive well-organized customer encounters, and monitor adoption.
• Own the customer journey, coordinate activities and drive changes as a project manager.
• Advise clients’ Procurement, Finance and IT functions to maximize use of Sievo’s software.
• Support onboarding and deliver user trainings to extract value from insights.
• Collaborate with Account Managers to drive satisfaction, growth and retention.

Skills

Relationship builder

Prioritization

Communication

Resilience

Analytical mindset

Job description

Meet Sievo!

We’re Sievo – the leading procurement analytics SaaS company from Finland. We help the largest companies in the world to generate cost savings, understand their procurement data, make data-driven decisions, reduce emissions, drive supply chain resilience, and beyond. Each year, we process spend equivalent to 2% of the global GDP. Pretty cool, right?

If building strong relationships and driving customer success in a global environment makes you tick, we might just be the perfect match! As our new Customer Success Manager, you’ll have the opportunity to have true impact. You will be providing world-class product support while nurturing lasting relationships across our growing international customer base that includes customers such as Deutsche Telekom, Carlsberg, Mondelez and many more.

You’ll be joining our Customer Success team right here in Helsinki, where we’re passionate about data, analytics, and – most importantly – bringing tangible value to our customers.

Your mission as a Customer Success Manager

You’ll guide customers through their procurement analytics journey, helping them turn our insights into real business outcomes. You won't be sitting behind the data, but acting as the trusted expert our customers turn to for advice and direction. As a CSM, you will:

• Act as a go-to contact: Act as your dedicated customers’ closest point of contact, drive well-organized and effective customer encounters, and activate and monitor your customers to ensure optimal user adoption.
• Own the customer journey: Build an overview and take ownership of your customers’ journey at Sievo by staying on top of all ongoing client activities. You coordinate and drive changes, flag issues and act as a project manager for development projects.
• Advise your customers: Help clients’ Procurement, Finance and IT functions get the most out of Sievo’s software by finding solutions for their business and procurement analytics needs.
• Support onboarding: Manage client onboarding processes and deliver user trainings to support customers get maximum value from our application insights.
• Collaborate closely with Sievonians: Work with Key Account Managers to develop strategies that ensure client satisfaction, growth and retention. You’ll optimize customer processes, analyze client health, and identify upsell opportunities while ensuring customers’ business context and requirements are shared with the wider team as well.

What We’re Looking For

• A relationship builder: You have experience managing or working closely with customers, and know how to build great, long-lasting relationships, thriving to exceed expectations.
• Prioritization and organizational skills: You have an organized and structured way of working; you love deadlines and keeping track of things! You’re not afraid of taking strong ownership of a wide range of tasks, including driving customer actions internally or prioritizing tasks of supporting teams.
• Impactful communication: You have fluent communication skills in English and excellent presentation skills – your communication is clear, interactive and emphatic. You can communicate complex things in a simple manner with the global Sievo teams, your clients and other stakeholders.
• Resilience and adaptability: You stay calm in a fast-moving environment, adapt easily to change, and are comfortable navigating ambiguity.
• Analytical mindset: You have an analytical mindset and the ability to work with large data sets. You’re a fantastic problem solver, doing whatever it takes to find an optimal solution and do not settle for an ‘okay’ alternative.

What We Also Appreciate

• Prior experience or understanding of procurement, supply chain or finance domains, along with experience in the SaaS industry with moderately complex products would help you make a flying start!
• We work in English, but ability to hold discussions in other languages, such as French or German, is considered as an advantage.
• Experience in using or configuring BI tools, such as PowerBI, Tableau or QlikSense, and the ability to understand how analytics are built.

What Awaits You At Sievo

• You’ll partner and work directly with high profile executives from Fortune 500 companies.
• A team of 40+ nationalities, so you’ll have the possibility to work with an international group of great people with diverse backgrounds.
• Sievonians are ambitious, yet kind and supportive – you’ll be challenged to grow, backed to succeed and never left to figure it out alone.
• Freedom and responsibility. We are looking for people who yearn for this freedom, are able to make the most out of it and are willing to take on the responsibility.
• One of the coolest offices in the heart of Helsinki, or if you prefer, a flexible hybrid working model. We also provide all essential tools to work remotely.
• Awesome perks including a mobile phone connection, home internet plan, equity program, referral bonus, extensive healthcare and many more!

This is a full-time position and the salary ranges from 3900 to 4500€ per month depending on previous experience. This position offers a great opportunity for example for individuals with a business analyst background in the field of finance or procurement to shift their career more towards customer success.

Sievo has a hybrid working model, and we expect that you would be able to join us at the office in Helsinki city centre at least 2 days per week. This position requires occasional travel to meet with customers, mostly within Europe.

If you have any questions regarding the role, feel free to be in touch with CSM team lead, Katja Monikainen (katja.monikainen[at]sievo.com).

At Sievo, we celebrate and support differences and strive to create a culture where everyone feels valued and included. As an Equal Opportunity Employer, we do not discriminate against any individual in hiring or employment based on gender, gender identity or expression, age, ethnic or national origin, nationality, language, religion or belief, opinion, disability, state of health, sexual orientation, or other personal reasons.

We acknowledge the impact of imposter syndrome during job search, especially for underrepresented groups. If you're interested in the position and believe that you have the potential to excel in it, we encourage you to apply.