Customer Success & Implementation Manager

Evenpay; Helsinki; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Sport/Culture benefits

Dental

Transport and Lunch

Employee stock options

Job summary

Evenpay, Finland’s leading compensation management platform, seeks a Customer Success & Implementation Manager in Helsinki. You will own end-to-end customer journeys from onboarding to ongoing platform use, designing scalable onboarding and support practices to deliver excellent customer experience.

The role is hands-on and individual-contributor, collaborating with customers and the Evenpay team to ensure successful adoption, renewal, and value realization.

Qualifications

• Minimum 1 year of relevant experience in customer success, implementation, account management, consulting, operations, or another customer-facing role.
• Ability to communicate professionally in Finnish and English, in writing and speaking.
• Organised and able to manage several customers, priorities and timelines.
• Comfort with Excel or Google Sheets, including formulas, filters, lookups and pivot tables.
• Explain complex topics clearly and adapt communication to different audiences.
• Curious and proactive about evolving pay transparency requirements across EU.
• Take initiative, follow through, and stay calm when unclear.
• Enjoy growing with a company where processes are still being developed.

Responsibilities

• Own end-to-end customer ownership from onboarding to ongoing platform use.
• Design, document and improve the onboarding journey to be clear, efficient and scalable.
• Define how ongoing customer support should work, including channels and response practices.
• Answer questions, investigate issues and coordinate resolutions with customers informed.
• Help customers understand and apply the platform in day-to-day compensation work.
• Monitor customer satisfaction, adoption and engagement and identify risks early.
• Create resources like onboarding guides, training materials, FAQs, and internal playbooks.
• Gather customer feedback and translate it into insights for product and commercial teams.
• Support renewals and identify opportunities for additional value from Evenpay.

Skills

Customer success

Implementation

Account management

Consulting

Operations

Customer-facing

Tools

Excel

Google Sheets

Job description

Evenpay is Finland’s market-leading compensation management platform, with a strong and growing presence across Europe. Dozens of HR and compensation teams use Evenpay to turn HR and payroll data into fair, data-backed pay recommendations they can confidently stand behind. Every month, our platform processes salary data for tens of thousands of employees. Our mission is to make fair pay the default.

We’re looking for a Customer Success & Implementation Manager to take ownership of our customers; from initial onboarding and implementation to ongoing support and long-term success. In this hands-on role, you’ll help customers adopt Evenpay with confidence while designing scalable onboarding and support practices that deliver an excellent customer experience.

This is a full-time hybrid role based in Helsinki.

Tasks

In this role the most important task is to take end-to-end ownership of Evenpay's current customers and serving as their main point of contact. Your job ranges from onboarding to supporting everyday use of the platform.

Your task is to design, document and continously improve the customer onboarding journey so that it is clear, efficient and scalable.

• Design how ongoing customer support should work, including communication channels, response practices, help materials, and proactive check-ins.
• Answer customer questions, investigate issues, and coordinate their resolution while keeping customers informed and confident.
• Help customers understand the platform and apply it successfully in their day-to-day compensation work.
• Monitor customer satisfaction, adoption, and engagement, identifying risks or unmet needs before they become problems.
• Build practical resources such as onboarding guides, training materials, FAQs, and repeatable internal playbooks.
• Collect customer feedback and translate it into clear insights for the product and commercial teams.
• Support renewals and identify opportunities for customers to gain additional value from Evenpay.

This is a hands-on individual-contributor role. You will personally manage customer relationships while also building the processes and practices behind an excellent, scalable customer experience.

Requirements

We’re looking for someone with high potential, strong ownership, and a genuine interest in helping customers succeed. You could be a great fit if you:

• Have at least one year of relevant experience in customer success, implementation, account management, consulting, operations, or another customer-facing role.
• Communicate professionally in both Finnish and English, in writing and conversation. Many of our key clients communicate in Finnish and English, which is the reason we emphasize these languages.
• Are organised and comfortable managing several customers, priorities, and timelines.
• Are comfortable working in Excel or Google Sheets and using functions such as formulas, filters, lookups, and pivot tables to import, structure, validate, and process data across multiple tables.
• Explain complex topics (such as compensation & Pay Transparency) clearly and adapt your communication to different audiences. We will support you in this area, if you are not yet that familiar with Pay Transparency.
• Are curious and proactive about staying informed on evolving pay transparency requirements across EU countries and understanding what they mean for our customers.
• Take initiative, follow through on commitments, and remain calm when situations are unclear.
• Enjoy working in a growing company where processes are still being developed.

Experience with B2B SaaS, HR technology, payroll, compensation, or data implementation is helpful, but not required. We care more about your ability to learn quickly and take ownership.

• A meaningful role in making pay more transparent and fair.
• Ownership of the customer journey and the opportunity to see the direct impact of your work.
• Close collaboration with customers and the wider Evenpay team.
• Plenty of room to learn, grow, and shape how we work as the company develops.
• A flexible hybrid setup with regular collaboration at our Helsinki office.
• Flexible employee benefits (Sport/Culture, Dental, Transport and Lunch)
• Possibility for employee stock options

At Evenpay, you will have the opportunity to build our Customer Success function from the ground up and directly shape how customers experience our product. You will join a fast-growing SaaS company at a time when pay transparency is becoming increasingly important. To compete for talent, companies need to make fair and consistent compensation decisions, then communicate those decisions with clarity and confidence. Your work will help our customers do exactly that.

If you enjoy building new ways of working, solving customer problems, and turning complex data into practical results, we would love to hear from you.