Customer Service Specialist

Rainmaker; Jyväskylä; On-site; EUR 27,000 - 28,000; Full time

Job summary

Rainmaker in Jyväskylä, Finland, seeks a Customer Service Specialist to lead with problem solving and sales orientation, handling multi-channel inquiries by phone, email, and chat.

The role focuses on identifying customer needs, upselling services, and updating contracts, with fluent Finnish and English required. A dynamic team environment supports growth in customer success.

Qualifications

• Fluent Finnish and English.
• Ability to multitask across multiple systems.
• Ability to work under pressure with accuracy.
• Previous customer service and sales experience preferred.

Responsibilities

• Customer service via multiple channels (mainly phone, plus email and chat).
• Identify customer needs and offer appropriate solutions.
• Advisory and changes such as customer/contract data changes, service updates, and customer questions.
• Active upselling to ensure services fit customer needs now and in future.

Skills

Multichannel communication

Sales mindset

Problem solving

Job description

Salary Context: Customer Service Specialist

Hover or tap a row for full statistics (EUR / month on this chart).

Market Average: Mid-Level Level

From job ad (Mid-Level)

Salary analysis

Compared with the selected benchmark ("In Jyväskylä, Finland: Customer Service Specialist"), this listing's salary midpoint is about 12% lower. The offer sits below the benchmark range (€2,744–€2,744). Range-width comparison is limited because one of the salary bands is incomplete. This benchmark is based on 1 comparable listings.

Monthly salary comparison for Customer Service Specialist

Market

Median

Upper bound (75th percentile)

From job ad (Mid-Level) €2,422/per month €2,422/per month €2,422/per month

About the role

Lead with problem-solving, expertise, and sales orientation. Full description provided in Finnish above.

Responsibilities

• Customer service via multiple channels (mainly phone, plus email and chat)
• Identify customer needs and offer appropriate solutions
• Advisory and changes such as customer/contract data changes, service updates, and customer questions
• Active upselling to ensure services fit customer needs now and in future

Requirements

• Fluent Finnish and English
• Ability to multitask across multiple systems
• Ability to work under pressure with accuracy
• Previous customer service and sales experience preferred

Skills & Technologies

Customer service Multichannel communication Sales mindset Problem solving

Top locations: Helsinki, Finland · 95 · Turku, Finland · 54 · Jyväskylä, Finland · 43+56 other locations

Mid-Level (122) Manager (12) Intern (12) No People Management (12) Junior (5) Mid-level (4) Individual contributor (1) Senior (1)

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