Customer Advisor

Biisoni Oy; Rovaniemi; On-site; EUR 18,000 - 21,000; Full time

Job summary

Posti is hiring a Customer Advisor for the holiday season in Rovaniem(i) Koskikatu. This full-time seasonal role runs 14.9.2026–31.12.2026 with 37.5 hours per week, open daily including weekends.

You will handle multi-channel customer support via phone, email and chat, prioritising excellent service, quick problem-solving and learning new systems. Finnish and English fluency are required, Swedish a plus.

Qualifications

• Previous customer service experience across channels, especially telephone support.
• Proficiency with multiple systems and digital channels.
• Independent and proactive work style with good stress tolerance.
• Ability to make quick decisions in a fast-paced environment.

Responsibilities

• Provide multi-channel customer support via phone, email and chat; phone as primary tool.
• Identify customer needs and offer best solutions while maintaining service quality.
• Learn new systems quickly and search information across sources to resolve queries.
• Maintain high service levels and contribute to KPI metrics.

Skills

Finnish language

English language

Multichannel support

Communication skills

Tools

CRM systems

Digital channels

Job description

We are hiring for Posti in corporate and personal customer service as a Customer Advisor. The role involves multi-channel customer support via phone (inbound and outbound), email and chat, with the phone as the primary tool. You will identify customer needs and offer the best solutions while maintaining high service quality and efficient interaction. The job is fast-paced and target-driven call centre work. You will encounter many different customer situations and will need to quickly learn new systems, search for information across sources, and make decisions even when answers aren’t immediately available. Excellent service, efficiency and customer experience are tracked with various metrics, and you should enjoy a goal-oriented environment and continuous learning.

The position is a seasonal temporary role for the upcoming holiday season, starting 14.9.2026 and ending 31.12.2026. It is a full-time role (37.5 hours per week) with open hours every day, including weekends, typically 8:00–20:00 on weekdays and 8:00–16:00 on Saturdays; operations will be in Rovaniem(i) Koskikatu. The salary is 13.39 €/h.

Requirements include previous customer service experience across channels, especially telephone support, and strong desire to help customers. Proficiency with multiple systems and digital channels is expected, along with independent and proactive work style, good stress tolerance and the ability to make quick decisions. Fluency in Finnish and English is required, Swedish is a plus.

The recruitment process includes Psycruit assessment and is conducted with Biisoni.