Customer Quality Lead — 8D, RCA & Cross-Functional

Jobtailor; Vantaa; On-site; EUR 42,000 - 60,000; Full time

Job summary

Jobtailor in Finland seeks a seasoned quality professional to lead customer-facing quality initiatives, drive 8D problem solving, and coordinate across R&D, Operations and Quality to improve product quality and reliability.

The role emphasizes audits, quality agreements, data analysis, and continuous improvement, with strong communication in English with customers. Finnish language skills are an advantage.

Qualifications

• Strong grounding in 8D problem solving and structured root cause analysis.
• Relevant academic background in quality, engineering, or a related field.
• Ability to unite R&D, Operations, Service, Sales and Quality around a common goal.
• Persistence to drive difficult issues through to closure.
• Hands-on experience in customer-facing quality work, including complaints, audits.
• Ability to turn failure and returns data into clear conclusions.
• Understanding of product development and manufacturing realities.
• Fluent English communication with customers; Finnish language a plus.
• Curiosity and growth mindset to explore, learn and apply AI tools.

Responsibilities

• Lead quality improvements across R&D, Operations, and Quality to resolve customer concerns.
• Collaborate with cross-functional teams to implement robust quality processes.
• Apply 8D methodology and structured problem solving in daily work.
• Analyze defect and return data to drive actionable conclusions.
• Promote use of AI tools to enhance quality management activities.

Skills

8D Methodology

Root Cause Analysis

Customer-Facing Quality Management

Quality Audits

Data Analysis

Education

Relevant academic background

Job description

Jobtailor in Finland seeks a seasoned quality professional to lead customer-facing quality initiatives, drive 8D problem solving, and coordinate across R&D, Operations and Quality to improve product quality and reliability.

The role emphasizes audits, quality agreements, data analysis, and continuous improvement, with strong communication in English with customers. Finnish language skills are an advantage.