Customer Quality Manager

Jobtailor; Vantaa; On-site; EUR 42,000 - 60,000; Full time

Job summary

Jobtailor in Finland seeks a seasoned quality professional to lead customer-facing quality initiatives, drive 8D problem solving, and coordinate across R&D, Operations and Quality to improve product quality and reliability.

The role emphasizes audits, quality agreements, data analysis, and continuous improvement, with strong communication in English with customers. Finnish language skills are an advantage.

Qualifications

• Strong grounding in 8D problem solving and structured root cause analysis.
• Relevant academic background in quality, engineering, or a related field.
• Ability to unite R&D, Operations, Service, Sales and Quality around a common goal.
• Persistence to drive difficult issues through to closure.
• Hands-on experience in customer-facing quality work, including complaints, audits.
• Ability to turn failure and returns data into clear conclusions.
• Understanding of product development and manufacturing realities.
• Fluent English communication with customers; Finnish language a plus.
• Curiosity and growth mindset to explore, learn and apply AI tools.

Responsibilities

• Lead quality improvements across R&D, Operations, and Quality to resolve customer concerns.
• Collaborate with cross-functional teams to implement robust quality processes.
• Apply 8D methodology and structured problem solving in daily work.
• Analyze defect and return data to drive actionable conclusions.
• Promote use of AI tools to enhance quality management activities.

Skills

8D Methodology

Root Cause Analysis

Customer-Facing Quality Management

Quality Audits

Data Analysis

Education

Relevant academic background

Job description

Requirements

• Strong grounding in quality methods, especially 8D and structured root cause analysis.


• Relevant academic background.


• Ability to unite people across R&D, Operations, Service, Sales and Quality around a common goal.


• Persistence to drive difficult issues through to closure.


• Hands-on experience in customer-facing quality work, including complaints, audits and quality agreements.


• Ability to turn failure and returns data into clear conclusions.


• Understanding of product development and manufacturing realities.


• Fluent English communication skills with customers.


• Finnish language skills considered an advantage.


• Curiosity and a growth mindset to explore, learn and apply AI tools in daily work.

Core Competencies

Demonstrates expertise in quality management, particularly in 8D methodology and structured root cause analysis, while effectively collaborating across R&D, Operations, and Quality to drive improvements and resolve customer complaints. Possesses strong communication skills in English and a growth mindset to leverage AI tools for enhanced quality processes.

Highest-signal resume keywords

• 8D Methodology


• Root Cause Analysis


• Customer-Facing Quality Management


• Quality Audits


• Data Analysis

Hard Skills

• Quality Methods


• Structured Problem Solving


• Complaint Handling


• Yield Improvement


• Quality Process Improvement

Soft Skills

• Collaboration


• Persistence


• Coaching


• Curiosity


• Growth Mindset

Industry Keywords

• Customer Quality Requirements


• Quality Agreements


• Internal Audit Findings


• Product Development


• Manufacturing Realities