CRM Admin - Remote

YO AI Labs; Espoo; Remote; EUR 48,000 - 91,000; Part time

Job summary

YO AI Labs is seeking a seasoned Salesforce / HubSpot Administrator to support revenue systems in a remote, contractor capacity. You will analyze CRM and related platforms, resolve data inconsistencies, and help optimize business rules across billing, CPQ, and ticketing workflows.

The role requires 4–6 years hands-on CRM experience, strong SQL and API skills, and proven ability to manage cross-system data reconciliation in SaaS environments. Excellent English communication is essential.

Qualifications

• Hands-on CRM admin experience across Salesforce, HubSpot, Dynamics 365 or similar.
• Experience leading CRM implementations, migrations, consolidations, or rollouts.
• Strong knowledge of fields, objects, flows, validation rules, automation and permissions.
• Experience with two or more revenue/operational systems (billing, CPQ, ticketing, or integration platforms).
• Working knowledge of SQL, APIs, data models, and cross-system data reconciliation.
• Experience working in SaaS environments.
• Excellent written and verbal English communication skills.

Responsibilities

• Audit CRM and integrated revenue systems for inconsistencies, outdated policies, duplicate records, and automation issues.

Skills

CRM administration

CRM migrations

Data reconciliation

SQL

APIs

SaaS environments

English communication

Tools

Salesforce

HubSpot

Dynamics 365

Job description

Salesforce / HubSpot Administrator – Revenue Systems (SaaS)

Role Type: Contractor
Location: Remote

We are seeking experienced Salesforce / HubSpot Administrators – Revenue Systems (SaaS) to support a customer project focused on operational excellence across CRM and revenue systems.

You’ll use your CRM expertise to evaluate real-world SaaS operations, resolve data and process inconsistencies, and help improve how AI systems understand complex business workflows. No prior AI experience is required.

Scope of Work

• Audit CRM and integrated revenue systems for inconsistencies, outdated policies, duplicate records, and automation issues.
• Analyze policy conflicts and determine appropriate business rules.
• Review and reconcile data across CRM and connected platforms.
• Create clear operational prompts and documentation for complex SaaS scenarios.
• Document recommended system changes and operational decisions.
• Assess the impact of CRM changes on billing, CPQ, ticketing, and other integrated tools.
• Provide insights on CRM optimization, system design, and sustainable governance.

Preferred Qualifications

• 4–6 years of hands-on experience with Salesforce, HubSpot, Microsoft Dynamics 365, or similar CRM platforms.
• Experience leading CRM implementations, migrations, consolidations, or rollouts.
• Strong knowledge of fields, objects, flows, validation rules, automation, and permissions.
• Experience with at least two revenue or operational systems such as billing, CPQ, ticketing, or integration platforms.
• Working knowledge of SQL, APIs, data models, and cross-system data reconciliation.
• Experience working in SaaS environments.
• Excellent written and verbal English communication skills.