Compliance QA Specialist - Merchant Onboarding

Wolt; Helsinki; On-site; EUR 42,000 - 62,000; Full time

Job summary

Wolt is expanding its Financial Services arm and seeking a Compliance Quality Assurance Specialist to reinforce operational quality in merchant onboarding across multiple markets. The role collaborates with Merchant Operations, Sales, Product and Risk & Compliance to ensure due diligence and strong control environments.

The ideal candidate will have 2–4 years in QA or compliance operations within financial services, fintech, or payments, with sharp analytical and communication skills to

Qualifications

• 2-4 years of quality assurance experience in financial services or payments.
• Ability to review cases against defined procedures and quality standards.
• Strong analytical skills with attention to detail.
• Experience with customer due diligence and onboarding processes.
• Excellent written and verbal communication; capable of giving constructive feedback.

Responsibilities

• Conduct monthly quality assurance reviews of completed merchant onboarding cases across all markets.
• Identify operational deficiencies, documentation errors, and recurring quality trends.
• Provide structured feedback to onboarding teams to improve quality and consistency.
• Support quality calibration sessions and training to ensure consistent interpretation of onboarding requirements.
• Maintain records of quality reviews, findings, root causes, corrective actions and metrics.
• Prepare regular quality assurance reporting highlighting trends and risk areas.
• Collaborate with Product, Operations and Risk & Compliance to improve procedures and controls.

Skills

Quality assurance

Customer due diligence

Merchant onboarding

Financial crime operations

Compliance operations

Education

Bachelor's degree in Business/Finance/Law/Compliance/Risk Management

Job description

Wolt is expanding its Financial Services arm and seeking a Compliance Quality Assurance Specialist to reinforce operational quality in merchant onboarding across multiple markets. The role collaborates with Merchant Operations, Sales, Product and Risk & Compliance to ensure due diligence and strong control environments.

The ideal candidate will have 2–4 years in QA or compliance operations within financial services, fintech, or payments, with sharp analytical and communication skills to