HR Generalist

LeadDesk Plc; Helsinki; Hybrid; EUR 38,000 - 42,000; Full time

Benefits offered by this job

Lunch provided

Culture and sports benefits

Occupational healthcare

Hybrid work model

Job summary

LeadDesk is seeking an HR Generalist in Helsinki to drive everyday HR operations and support employees and managers across Europe. You’ll handle employment documents, data accuracy, and partner with the Head of People on a wide range of HR topics.

You’ll work in a hands-on role with ownership, combining HR administration, manager support, and work-ability processes. Fluent Finnish and English are required, with experience using Sympa and HR reporting.

Qualifications

• 2+ years of experience in HR operations or a broad HR role.
• Knowledge of Finnish employment practices; experience with occupational health/work ability.
• Structured, precise, with the initiative to manage deadlines.
• Drive to grow; willing to improve processes.
• Service mindset and discretion with sensitive employee data.
• Fluent Finnish and English, both spoken and written.
• Confidence using HR systems and reporting data.

Responsibilities

• Be the first contact for employee and manager questions via our shared People inbox.
• Prepare employment agreements and lifecycle documents; maintain data in Sympa.
• Prepare HR reports and support audits and payroll checks as backup.
• Manage quarterly HR newsletter and intranet content updates.
• Support manager development and onboarding events.
• Oversee work ability and occupational healthcare matters across the group.
• Represent HR in safety committees in Finland, Norway and Sweden.

Skills

HR operations

Employee administration

Data reporting

Customer service mindset

Tools

Sympa

Microsoft 365

Job description

Would you like to help make everyday working life run smoothly for our employees and managers across Europe?

Nice to meet you! I’m Milja Valentine, a Senior Talent Partner at LeadDesk. Together with Jori Hurula, our Head of People, we’re now looking for an HR Generalist to join our People team in Helsinki.

In this role, you’ll make sure our employees and managers get reliable support throughout the employee journey. You’ll keep our daily HR operations running: answering everyday questions, maintaining employment documents and data, coordinating work ability processes, and preparing HR reports. This is a hands-on role with real ownership: you’ll run things day to day, take responsibility for how they work, and get involved in a wide range of People topics across the Group.

What’s in it for you

• Ownership that matters. Take responsibility for HR processes that directly affect our employees’ everyday experience, with room to shape how they work.
• A varied role. Combine HR administration, manager support, and work ability management, and get involved in many areas of our People work.
• Learn and grow. Work side by side with our Head of People and build broad HR experience.
• International playground. Work with HR practices and colleagues across 7 countries and 27 nationalities.
• AI as a daily habit. Tools such as ChatGPT, Claude, and Copilot are part of our everyday routines.
• Our own technology. Join a publicly listed SaaS company that builds its own technology and keeps investing in product and innovation.
• Flexible and hybrid. Enjoy flexible hours, with 3 days a week at our welcoming HQ office in Kallio.
• Time together. We enjoy company events and team activities. Our office is stocked with snacks, and benefits include lunch, culture/sports benefits, and occupational healthcare.

What you can expect as an HR Generalist at LeadDesk

Everyday HR operations

• Be the first point of contact for employee and manager questions through our shared People email inbox.
• Prepare employment agreements and other lifecycle documents, and keep employee data accurate in our HR system Sympa, where you’ll act as second administrator.
• Prepare HR reports for leadership and support recurring processes such as HR audits and Nordic payroll checks as backup 4- eye review.
• Manage our quarterly HR newsletter, communication on generic HR topics and keep our intranet content up to date.

Managers and employee experience

• Support manager development together with Head of People, run monthly new manager onboarding and Manager Meetup events.
• Own our employee survey platform Teamspective and processes around it.

Work ability and occupational health

• Coordinate work ability and occupational healthcare matters across the Group with our Head of People, including early support for managers and employees.
• Work with our pension and occupational healthcare partners.
• Represent HR in occupational health and safety committees in Finland, Norway, and Sweden.

What success looks like in this role in the first 6 months and beyond

• Employees and managers know where to turn and get clear, timely answers to everyday HR questions.
• Employee data and documents are accurate and handled confidentially.
• You run routine HR operations independently, know when to ask for support, and have spotted practical ways to improve how we work.
• Managers feel supported in work ability cases, and every case gets consistent follow-up.
• You’ve found your place in our People team, where ambition, humor, and supporting each other go a long way, and built strong relationships across the business.

This is where the match happens

Must-haves

• A couple of years of experience in HR operations or a broad HR specialist role, including employee administration and employment documents.
• Practical knowledge of Finnish employment practices and some experience with occupational healthcare and work ability processes.
• A structured, precise way of working, with the initiative to keep several processes and deadlines on track.
• Drive to grow you look at things with fresh eyes, raise the bar for how we work, and actively look for ways to develop yourself.
• A helpful service mindset and sound judgement when handling sensitive employee information.
• Confidence using HR systems, Microsoft 365, and employee data for reporting.
• Fluent Finnish and English, spoken and written.

You don’t need experience with every system or country mentioned, or specialist payroll expertise. What matters most is a solid HR foundation, careful administration combined with approachable support, and a drive to keep improving. We warmly encourage you to apply even if you don’t tick every box.

Nice-to-haves

• Experience with our HR system Sympa.
• Experience of HR work in an international environment.
• Familiarity with payroll checks or HR audits.
• Experience with internal communications, employee surveys, or manager events.
• Experience of automating everyday work with AI or tools such as Microsoft Power Automate.

Practicalities

• Location: Helsinki HQ, Kallio. Hybrid work model 3 days a week at the office.
• Employment: Permanent, full-time 37.5 hours per week.
• Start date: As soon as possible, or as agreed.
• Salary: 3400-3800 EUR per month, depending on your experience and skills.
• Work permit in Finland: Required.

If you have questions, please contact your future colleague Milja Valentine, milja.valentine(at)leaddesk.com, or hiring manager Jori Hurula, Head of People, jori.hurula(at)leaddesk.com.

About LeadDesk

At LeadDesk, our purpose is to simplify human connections between organisations and people across Europe. Our AI-powered cloud platform solutions for outbound sales, inbound sales, and customer service, enabling hundreds of millions of customer interactions every year.

When it comes to our employees, we believe that each of us is a Leader. Someone with a lot of ambition, drive, and readiness to take (and receive!) ownership from day 1. You're now part of an exciting journey, helping LeadDesk become Europe's most trusted AI-driven, voice-first customer interaction platform.

We welcome people from all backgrounds and walks of life. Our people represent a wide range of cultures, nationalities, and perspectives. We hire based on skills and potential, and we're committed to providing equal opportunity for all applicants.