Business Analyst

Cargotec Corporation; Helsinki; On-site; EUR 55,000 - 85,000; Full time

Job summary

Hiab is seeking a Business Analyst to act as a data-driven partner within Hiab Services, collaborating with sales and central functions. You will own data pipelines from BigQuery to reporting layers and develop analytics for service execution and product lifecycle, translating outputs into actionable insights.

The role involves building dashboards in CRM Analytics and Qlik Sense, supporting business cases and strategic projects across geographies, with English fluency and strong communication

Qualifications

• 2–4 years of analytics, BI, or consulting experience.
• Hands-on SQL and BI experience required.
• Proficiency with BigQuery, Qlik Sense, Looker Studio, Excel.
• Strong ability to translate data into commercial insights.
• Excellent communication of complex concepts to non-technical audiences.
• Fluent written and spoken English.

Responsibilities

• Own data pipelines from BigQuery sources through models to the reporting layer.
• Define data domains such as service execution and product lifecycle.
• Build and maintain BI dashboards and reports in CRM Analytics and Qlik Sense.
• Support business case development and strategic projects.
• Conduct training sessions to empower frontline and central teams.
• Improve data processes, workflows, and overall team data maturity.

Skills

SQL

BI

BigQuery

Qlik Sense

Looker Studio

Excel

Business case modelling

Salesforce FSM

Communication

English proficiency

Education

MSc or BSc in a relevant field

Tools

Salesforce FSM

Job description

Hiab is the pioneer in smart and sustainable on road load handling solutions. We believe in more than just work — we believe in making a difference for our customers to building a better tomorrow.

Your mission

The Business Analyst is a data-driven business partner within Hiab Services. Working closely with sales areas and central functions, the role provides trusted, data-driven recommendations that inform planning and key decisions. The role picks up from the data warehouse layer – owning data pipelines from curated BigQuery tables through consumption models to the reporting layer – and takes domain responsibility for defined data categories, including service execution (running on Salesforce FSM) and product lifecycle. By producing BI reporting in Qlik Sense and Looker Studio, you will translate analytical outputs into commercial insights that directly support services growth.

The primary location is Helsinki, Finland, but we are also accepting applications from Tampere, Finland.

Key responsibilities

Owning and developing BigQuery & CRM analytics data pipelines from curated source tables through consumption models to the reporting layer

Taking domain ownership of defined data categories: service execution, product lifecycle

Building and maintaining robust BI dashboards and reports in CRM Analytics & Qlik Sense

Supporting business case development and providing analytical input to strategic projects

Conducting training sessions and enabling front-lines and central teams to drive data-drive decision-making

Continuously developing data processes, workflows, and overall team data maturity.

What we are looking for

MSc, BSc or equivalent in a relevant field

At least 2–4 years of experience in analytics, BI, or a consulting-type role

Hands-on SQL & BI experience is required. Proficiency in BigQuery, Qlik Sense, Looker Studio, Excel & Business case modelling is a strong advantage.

Experience with Salesforce FSM is considered a plus

Strong analytical skills with the ability to clearly communicate complex technical concepts to non-technical audiences

Commercially aware with a solid understanding of the business context behind data

Proactive, organized, collaborative, and comfortable working across functions and geographies

Fluent written and verbal English skills.

What we offer

As a part of our Employees First culture, we offer opportunities to grow within a dynamic environment that values flexibility and your well-being. We strive to make things easier, empower you to succeed, and strive for excellence in a positive and inclusive environment.

Please note that the process for this position is coordinated by our Recruitment team part of Hiab Business Services based in Bulgaria.

We Are Hiab Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow.