Product Specialist, Service Contracts

Hiab; Helsinki; On-site; EUR 52,000 - 70,000; Full time

Job summary

Hiab is seeking a Product Specialist, Service Agreements, to bring Hiab’s service offering to market and equip sales teams for success. You’ll maintain offerings in sales tools, support pricing, and deliver training while collaborating across functions to drive profitable growth.

The role emphasizes market insight, performance analysis and continuous improvement, with primary locations in Tampere or Helsinki, Finland.

Qualifications

• Bachelor’s or Master’s degree in Business, Engineering, or a related field.
• 1–3 years of professional experience in a commercial, technical or product management role.
• Strong cross-functional collaboration, communication, and stakeholder management.
• Customer-centric mindset with eagerness to learn and innovate.
• Experience with SAP or Salesforce is advantageous.

Responsibilities

• Maintain service agreement products, configurations and commercial data in sales tools.
• Work with central pricing to implement model-specific prices in sales tools.
• Analyze sales, penetration, costs and margins and recommend improvements.
• Gather customer, market and competitor feedback to support offering development.
• Coordinate product configuration, sales readiness and launches for updates.
• Improve quotation workflows and product data quality and test system changes.
• Prepare sales materials, deliver training and provide day-to-day expert support.
• Support local sales action plans and investigate product performance issues.

Skills

Cross-functional

Stakeholder management

Communication

Customer-centric mindset

English proficiency

SAP familiarity

Salesforce familiarity

Product configuration

Pricing knowledge

Education

Bachelor’s or Master’s degree

Tools

SAP

Salesforce

Product configuration

Job description

Hiab is the pioneer in smart and sustainable on road load handling solutions. We believe in more than just work — we believe in making a difference for our customers to building a better tomorrow.

Your mission

As Product Specialist, Service Agreements, you will help bring Hiab’s service agreement offering to market and make it effective for sales teams to use. You will maintain the offering in sales tools, support pricing and product launches, improve sales workflows and provide training and expert support to local teams. Through market insight and performance analysis, you will help improve the offering and support profitable growth.

The primary location is Tampere or Helsinki, Finland.

Key Responsibilities

• Maintain service agreement products, configurations and commercial data in sales tools, including approved local market adaptations
• Work with the central pricing team to implement and maintain model-specific prices in sales tools
• Analyse sales, penetration, costs and margins for assigned offerings or markets, and recommend improvements
• Gather customer, market and competitor feedback to support offering development and portfolio decisions
• Coordinate product configuration, sales readiness and commercial launches for approved offerings and feature updates
• Improve quotation workflows and product data quality, and support implementation and testing of system changes
• Prepare sales materials, deliver product training and provide day-to-day expert support to local teams
• Support local sales action plans and investigate product performance issues, bringing findings and proposed actions further.

What We Are Looking For

• Bachelor’s or Master’s degree in Business, Engineering, or a related field
• At least 1–3 years of professional experience in a commercial, technical or product management role
• Strong cross-functional collaboration, communication, and stakeholder management skills
• Customer-centric mindset with a continuous desire to learn and innovate
• Familiarity with SAP, Salesforce or product configuration environments is highly advantageous
• Professional working proficiency in English.

What We Offer

As a part of our Employees First culture, we offer opportunities to grow within a dynamic environment that values flexibility and your well-being. We strive to make things easier, empower you to succeed, and strive for excellence in a positive and inclusive environment.

We Are Hiab

Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow.

www.hiabgroup.com