Bilingual Customer Service Specialist (Finnish & Swedish)

Dream Acquisition Group; Vantaa; On-site; EUR 32,000 - 45,000; Full time

Benefits offered by this job

Training and coaching opportunities

Competitive salary and benefits

Modern Helsinki office

Job summary

Dream Acquisition Group is hiring a bilingual Customer Service Specialist for our Helsinki office. You will be the single point of contact for existing customers across Sweden and Finland, handling invoicing questions, listings, buyer matching, complaints, and account issues.

You will respond quickly and professionally, shaping how we service two markets. Fluency in Finnish and Swedish plus working-level English are required, with strong CRM/ticketing skills and a calm, clear written style.

Qualifications

• Fluent Finnish and Swedish required daily; English at working level.
• Calm under pressure and clear in writing.
• Owns cases end-to-end until closed.
• Organised, structured; comfortable with CRMs and ticketing tools.
• Wants to shape customer service across two markets.

Responsibilities

• Be single point of contact for existing customers on both markets (Finnish/Swedish) – mainly sellers.
• Handle invoicing questions, listing operations, buyer-matching, complaints, and account issues from start to finish.
• Provide fast, clear, professional service—same-day response.
• Feed signals back to the team about bugs, unhappy customers, and coaching input.
• Collaborate with the founders and sales teams in Sweden and Finland.

Skills

Bilingual Finnish/Swedish

Customer service

Written communication

Problem solving

CRM familiarity

Ticketing tools

Tools

HubSpot

Aircall

Telavox

Gmail

Slack

AI tooling

Job description

Dream Acquisition Group is hiring a bilingual Customer Service Specialist for our Helsinki office. You will be the single point of contact for existing customers across Sweden and Finland, handling invoicing questions, listings, buyer matching, complaints, and account issues.

You will respond quickly and professionally, shaping how we service two markets. Fluency in Finnish and Swedish plus working-level English are required, with strong CRM/ticketing skills and a calm, clear written style.