Backlog & Exception Management Specialist (APA)

Metso; Espoo; On-site; AUD 90,000 - 130,000; Full time

Job summary

Metso is seeking a Backlog & Exception Management (BEM) Specialist to strengthen delivery performance and customer outcomes. You will manage backlog execution across markets, working with Customer Service, Supply Chain, Logistics and Operations to ensure timely orders, mitigate risks, and proactively resolve exceptions.

The role emphasizes data-led backlog governance, KPI reporting, and continuous improvement across functions to support the new operating model and sustainable customer

Qualifications

• Experience in Customer Service, Supply Chain, Logistics, or Operations.
• Strong understanding of order execution, backlog management, or customer delivery processes.
• Ability to prioritise effectively in a fast-paced, complex environment.
• Confidence in managing escalations and working across multiple stakeholders.
• Analytical mindset with attention to data accuracy and detail.
• Strong communication skills and customer focus.
• A proactive approach to problem-solving and continuous improvement.

Responsibilities

• Manage daily backlog execution, including monitoring backlog health, ageing, and risks.
• Identify and prioritise exception cases, ensuring timely resolution and escalation.
• Support accurate ATP and customer-date management.
• Coordinate expediting activities for critical customer orders.
• Provide visibility through backlog reporting, analytics, and KPIs.
• Drive structured escalation where customer commitments are at risk.
• Work cross-functionally to align execution across Business Areas and Market Areas.
• Contribute to continuous improvement of backlog processes, data quality, and governance.

Skills

Customer Service

Supply Chain

Logistics

Operations

Backlog Management

Data Accuracy

Communication

Job description

Our world depends on rocks, minerals, metals and other raw materials – the building blocks of modern society. As an industry leader, Metso helps transform these essential materials to enable sustainable modern life.

Our solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet growing demand while driving the industry toward a more sustainable use of the earth’s natural resources.

Join nearly 18,000 Metsonites worldwide, each bringing unique expertise and experience to positive change. At Metso, you’re supported by a growth culture built on safety, wellbeing, inclusion and collaboration.

This is your opportunity to make an impact and rise above the possible.

Job posting end date: 09/01/2026

We are seeking a Backlog & Exception Management (BEM) Specialist to join our team and play a key role in strengthening delivery performance and customer outcomes across the business.

This is an exciting opportunity to contribute to a growing function focused on improving how customer commitments are managed, ensuring risks are proactively addressed, and driving a more structured, data-led approach to backlog execution.

About The Role

As a Backlog & Exception Management Specialist, you will be responsible for managing and optimising backlog execution across the market.

You will work closely with Customer Service, Supply Chain, Logistics and Operations teams to ensure customer orders are delivered on time, risks are mitigated, and exceptions are resolved efficiently.

Key Responsibilities

As a BEM Specialist, you will:

• Manage daily backlog execution, including monitoring backlog health, ageing, and risks
• Identify and prioritise exception cases, ensuring timely resolution and escalation
• Support accurate ATP and customer-date management
• Coordinate expediting activities for critical customer orders
• Provide visibility through backlog reporting, analytics, and KPIs
• Drive structured escalation where customer commitments are at risk
• Work cross-functionally to align execution across Business Areas and Market Areas
• Contribute to continuous improvement of backlog processes, data quality, and governance

What We Are Looking For

We are seeking candidates who demonstrate:

• Experience in Customer Service, Supply Chain, Logistics, or Operations
• Strong understanding of order execution, backlog management, or customer delivery processes
• Ability to prioritise effectively in a fast-paced, complex environment
• Confidence in managing escalations and working across multiple stakeholders
• Analytical mindset with attention to data accuracy and detail
• Strong communication skills and customer focus
• A proactive approach to problem-solving and continuous improvement

Why Join Us?

This is a unique opportunity to:

• Be part of shaping a new operating model
• Build valuable capability in backlog and exception management
• Work across functions and gain broader business exposure
• Contribute directly to improving customer outcomes

Metso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices.

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.

Metso is headquartered in Espoo, Finland. At the end of 2025 Metso had close to 18,000 employees in around 50 countries, and sales in 2025 were about EUR 5.3 billion. Metso is listed on the Nasdaq Helsinki.

metso.com