Auto Service Concierge - Customer Experience

JURDIN OY; Hyvinkää; On-site; EUR 24,000 - 32,000; Full time

Job summary

JURDIN OY in Hyvinkää, Finland, is seeking a Customer Service Representative for a car repair shop. The role requires excellent communication, handling inquiries by phone and digital channels, and coordinating maintenance bookings.

Working hours are 8:00–16:00, Monday to Friday, with a focus on a positive customer experience and clear communication of repairs and invoices. Finnish is the working language; knowledge of Russian and English is a plus.

Qualifications

• Excellent communication skills and a proactive, customer-focused attitude.
• Experience in customer service within automotive service is highly valued.
• Finnish required; Russian and English are advantageous.
• Ability to manage information efficiently and document service work clearly.
• Technical understanding of cars is a strong asset.

Responsibilities

• Greet customers at the service location and assist by phone and digital channels.
• Schedule maintenance and repair appointments and document service work for mechanics.
• Keep customers informed about vehicle progress and explain completed repairs and invoices.
• Process payments and ensure a smooth, positive customer experience.

Skills

Customer service

Communication

Finnish language

Russian language

English language

Job description

JURDIN OY in Hyvinkää, Finland, is seeking a Customer Service Representative for a car repair shop. The role requires excellent communication, handling inquiries by phone and digital channels, and coordinating maintenance bookings.

Working hours are 8:00–16:00, Monday to Friday, with a focus on a positive customer experience and clear communication of repairs and invoices. Finnish is the working language; knowledge of Russian and English is a plus.