Service Advisor

JURDIN OY; Hyvinkää; On-site; EUR 24,000 - 32,000; Full time

Job summary

JURDIN OY in Hyvinkää, Finland, is seeking a Customer Service Representative for a car repair shop. The role requires excellent communication, handling inquiries by phone and digital channels, and coordinating maintenance bookings.

Working hours are 8:00–16:00, Monday to Friday, with a focus on a positive customer experience and clear communication of repairs and invoices. Finnish is the working language; knowledge of Russian and English is a plus.

Qualifications

• Excellent communication skills and a proactive, customer-focused attitude.
• Experience in customer service within automotive service is highly valued.
• Finnish required; Russian and English are advantageous.
• Ability to manage information efficiently and document service work clearly.
• Technical understanding of cars is a strong asset.

Responsibilities

• Greet customers at the service location and assist by phone and digital channels.
• Schedule maintenance and repair appointments and document service work for mechanics.
• Keep customers informed about vehicle progress and explain completed repairs and invoices.
• Process payments and ensure a smooth, positive customer experience.

Skills

Customer service

Communication

Finnish language

Russian language

English language

Job description

We are looking for an enthusiastic and responsible Customer Service Representative to join our car repair shop.

The working language is Finnish. Knowledge of Russian and English is considered an advantage.

As a Customer Service Representative, you will need excellent communication skills, the ability to manage information efficiently, and a proactive, customer-focused attitude. Previous experience in customer service within the automotive service industry is highly valued. Alternatively, a technical understanding of cars and vehicle maintenance is considered a strong asset.

In this role, you will ensure a smooth and positive customer experience. Your responsibilities will include welcoming customers at the service location, assisting them by phone and through digital channels, scheduling maintenance and repair appointments, documenting required service work and additional repairs for mechanics, keeping customers informed about the progress of their vehicle, explaining completed repairs and invoice details, and processing payments.

Working hours: Monday to Friday, 8:00 AM – 4:00 PM.

Employment relationship: Employment Wage: Other Working time: Daytime work Number of positions: 1

Osaamisalue: Asiakaspalvelu