After-sales Service Engineer

Minnovation Oy; Lahti; On-site; EUR 25,000 - 30,000; Full time

Job summary

MInnovation Oy Lahti etsii ilmastointijärjestelmien asennus- ja käyttöönotto-osaajaa. Tehtävässä tarkastetaan asiakkaan asennukset, suoritetaan käyttöönotto ja varmistetaan järjestelmän vakaat toimintatavat asiakkaan toiveiden mukaan.

Opetetaan laitteen oikea käyttö ja huolto sekä annetaan tarvittaessa tukea teknisiltä erikoisosaajilta. Työ sisältää vianetsintää, varaosien hallintaa Lingdang-järjestelmän kautta sekä asiakkaiden koulutusta ja raportointia.

Qualifications

• Hyvä ymmärrys jääkaappiteknologioista ja sähköisistä ohjauksista.
• Tutustuu yrityksen menettelyihin, prosesseihin ja tuotetietämykseen.
• Perusohjelmistojen käyttö sujuvasti.
• Vahva oppimiskyky ja tekninen-osaaminen.

Responsibilities

• Asennus- ja käyttöönotto-ohjeiden antaminen asiakkaalle sekä järjestelmän tarkastus asennusvaatimusten mukaan.
• Laitteiden vianetsintä ja korjaustyön toteutus sekä varaosien tilauksen välittäminen Lingdang-järjestelmässä.
• Säännöllinen huolto ja tarkastukset sekä komponenttien vaihdot tarvittaessa.
• Asiakaskoulutus laitteen turvallisesta käytöstä ja huoltotoimenpiteistä.
• Palautteen antaminen tehtaan kehitystoiveina ja raportointi käytön ongelmista.

Skills

Refrigeration principles

Electrical control systems

Office software

Fast learner

Job description

Job Responsibilities:

Air-conditioning Unit Installation Guidance and Commissioning

• Inspect whether the customer’s piping system and electrical wiring installation comply with company requirements.
• Verify whether the customer’s water system configuration and installation meet equipment requirements and confirm that the power distribution system complies with equipment power and protection requirements.
• Perform equipment startup and commissioning, monitor operating parameters, and ensure stable unit operation in accordance with customer requirements.
• Train customers in the correct operation of air-conditioning units and daily maintenance precautions.

Air-conditioning Unit Repair

• Investigate customer-reported issues and identify the root causes of equipment failures.
• Diagnose equipment faults, determine the fault trigger point, and complete repair work.
• When replacement spare parts or maintenance materials are required, submit requests promptly through the Lingdang System.
• Report damaged materials promptly, track maintenance materials and spare parts, and return defective parts or unused materials to the company after repair completion.
• Consult technical specialists when encountering complex or high-difficulty technical issues.

Preventive Maintenance and Routine Inspection

• Regularly clean air-cooled condensers, water-cooled condensers, air filters, and other equipment to ensure optimal heat exchange performance.
• Inspect compressors, fans, control boards, switches, contactors, and other components, and replace damaged parts when necessary.
• Regularly replace compressor refrigeration oil and filter driers, replenish refrigerant, and ensure stable system operation.
• Perform scheduled preventive inspections, ensure stable equipment operation, and record inspection results.

Customer Operational Training

• Train customers on the company’s 400 Service Hotline repair request process, including the information required when submitting a service request (customer name, equipment serial number, location, contact person, etc.).
• Train customers to independently operate and start up the equipment.
• Enhance customer confidence and increase customers’ willingness to purchase maintenance service contracts.

Customer Technical Theory Training

• Develop training plans and organize technical training sessions.
• Prepare training manuals and complete all pre-training preparations.
• Organize and summarize training materials after each training session.
• Conduct assessments and evaluations upon completion of training.

Provide Product Feedback to the Factory

• Analyze customer dissatisfaction and provide timely feedback and recommendations to the factory.
• Report on equipment performance issues caused by product-related defects to the factory.
• Identify equipment design or structural issues that make maintenance difficult and submit improvement suggestions to the factory.

Other Responsibilities:

• Respond to service assignments received through the 400 Service Hotline and accurately complete commissioning forms, damage reports, and maintenance reports in a timely manner.
• Upload commissioning reports and maintenance reports to the system promptly and mail the original hard-copy documents back to the company when required.
• Complete other tasks assigned by the direct supervisor in a timely manner.
• Cooperate with other departments or external organizations in completing related work assignments as required.

Requirements:

• Solid understanding of refrigeration principles and electrical control systems.
• Familiarity with company procedures, operating processes, and product knowledge.
• Basic computer skills and proficiency in office software.
• Strong learning ability and technical aptitude.

Work experience required: 1 – 5 yrs

Salary: 2500 €/mth

Initial date of employment: November 2nd, 2026. End date: 1st November 2027

Osaamisalue: Asennus, huolto & kunnossapito, Tutkimus, kehitys & tuotekehitys