Account Representative

Lindström konserni; Helsinki; Hybrid; EUR 38,000 - 54,000; Full time

Job summary

Lindström is seeking an Account Representative to build partnerships with on-ground accounts and manage customer relationships in Helsinki. You will be the primary contact for clients, handling inquiries and coordinating with internal teams to deliver timely and accurate solutions.

Responsibilities include end-to-end account management, overseeing account plans and deliveries, and identifying upsell opportunities.

Qualifications

• Bachelor’s degree in any field.
• 1–3 years of experience in account management, sales support, or customer service.
• Strong communication and interpersonal skills.
• Detail-oriented with excellent organizational and time management abilities.
• Proficient in Microsoft Office and preferably in CRM software (e.g., Salesforce, HubSpot).

Responsibilities

• Manage accounts end-to-end. Coordinate with internal departments (e.g., operations, sales) to resolve issues and ensure on-time delivery.
• Responsible for steering all account related deliveries such as account plan, preparation & execution of account.
• Respond promptly to customer inquiries via phone, email, and in-person.
• Prepare quotes, process purchase orders, and monitor order fulfilment.
• Identify opportunities to upsell or cross-sell products/services.
• Track account activity and maintain accurate records in CRM systems.

Skills

Strong communication

Interpersonal skills

Detail-oriented

Time management

Education

Bachelor’s degree

Tools

CRM software (Salesforce, HubSpot)

Job description

We are all part of Lindström's sustainable growth story. Get ready to work in innovative and global environment of impactful textile service business. We care in every thread – dare to grow and shine with us.

Account Representative

Position Summary

The Account Representative is responsible for building partnerships and collaboration with accounts on-ground. They are responsible for managing customer accounts, providing product information, processing orders, and ensuring customer satisfaction.

They will act as the primary point of contact for clients, addressing inquiries and coordinating with internal teams to deliver timely and accurate solutions.

Key Responsibilities

• Manage accounts end-to-end. Coordinate with internal departments (e.g., operations, sales) to resolve issues and ensure on-time delivery
• Responsible for steering all account related deliveries such as account plan, preparation & execution of account
• Respond promptly to customer inquiries via phone, email, and in-person
• Prepare quotes, process purchase orders, and monitor order fulfilment
• Identify opportunities to upsell or cross-sell products/services
• Track account activity and maintain accurate records in CRM systems

Specs

• Bachelor’s degree in any field
• 1–3 years of experience in account management, sales support, or customer service
• Strong communication and interpersonal skills
• Detail-oriented with excellent organizational and time management abilities
• Proficient in Microsoft Office and preferably in CRM software (e.g., Salesforce, HubSpot)

At Lindström, we are dedicated to fostering a workplace where diversity, equity, and inclusion are at the core of our values. We welcome and encourage individuals from all backgrounds and minority groups to apply. We believe that our strength lies in our diversity, and we are committed to creating an environment where everyone feels valued, gets the sense of belonging, and can be their true selves. Lindström is an equal opportunity employer, and we are proud to be a workplace free from discrimination.

Founded in 1848 and headquartered in Helsinki, Finland, Lindström now operates in 24 countries across Europe and Asia, with a 2025 turnover of EUR 542 million. As a forerunner in sustainable textile services, we are dedicated to innovation and environmental responsibility. We provide comprehensive solutions for industries including workwear, cleanroom textiles, mats, and more.