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Descripción del trabajo

JOB DETAILS

The Position

The Marketplace Customer Service Representative position offers an opportunity to manage multiple aspects of marketplace stores, from operational tasks to sales strategies. The role involves coordinating with various teams to ensure smooth day-to-day operations, managing inventory, executing marketing initiatives, and contributing to marketplace expansion discussions.

Responsibilities

• Manage multiple marketplace stores, from operations (shipping, orders, review, etc.) to sales (marketing, campaigns, ads, etc.).
• Keep strong and regular communication with the team leader about daily operations and marketplace notifications.
• Oversee day-to-day operations, coordinating internal communication between logistics, customer service, and supply chain teams, as well as external communication with partners and customers to solve any operational issues.
• Manage inventory in own warehouse as well as in marketplaces' warehouses e.g., FBA.
• Plan and execute marketing initiatives across different platforms and channels.
• Participate in discussions about marketplace strategies, identifying opportunities to expand product offerings and reach a wider audience.
• Keep up-to-date with changes in the e-commerce landscape, marketplace platform policies, and industry best practices.

Qualifications

• Basic knowledge of MS Excel and Google Sheets; Channel Advisor is a plus.
• Strong desire to grow their career really fast.
• Fluency in verbal and written English.
• Customer service experience is preferred.
• Excellent time management and documentation skills.
• Availability for 30 - 40 hours a week with flexible shifts (weekends and / or evenings).

Skills & Requirements

The candidate has to be communicative and collaborative. Someone who's attentive to the messages and requests. Hungry to learn more and more by asking questions. Self-Motivation is essential, and takes initiative without constant supervision. A positive attitude is crucial.

COMPANY PROFILE

SmartBuyGlasses Optical Group is one of the world’s leading designer eyewear e-retailers, with sites in more than 30 countries. With over 200 employees, we retail the world’s best eyewear brands, including Ray-Ban, Tom Ford, Gucci, and many more. SmartBuyGlasses has a young, international, entrepreneurial culture promoting fast career progression and self-development.

Core Values

We believe in the empowerment of the individual and that everyone has the right to be who they want to be, achieve their ambitions, and live their dreams. We empower our team members by offering unique opportunities to build their skills and accelerate their careers. We give back to the communities where we operate.

What’s in it for you?

Performance bonuses, free designer glasses annually, annual / sick leaves, career development / learning program, fast-paced, dynamic, and multicultural work environment.

Kindly be advised that only candidates who have been shortlisted will be contacted for further proceedings. We encourage you to visit our website for additional job opportunities and career information.