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Description and Requirements

At BMC trust is not just a word - it's a way of life!"

We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation!

The Control-M product line is BMC’s orchestration and automation platform. It helps the world's largest companies to automate time-sensitive, business-critical workflows. We orchestrate data and machine learning pipelines, supply chains, production lines, financial transactions, and other processes in complex IT environments worldwide. We continuously grow by adding and implementing the most cutting-edge technologies, conducting innovative Just Do It marathons, thinking about new features to add and investing in our employee training programs!

Come join a world class support organization while learning IT Automation integration for some of the latest technology’s such as Big Data, Cloud-based platforms, mobile applications, to name but a few.

This is a customer facing role that will provide Level 2 technical support for Control-M Workload Automation Software. You will be working directly with experienced system administrators and DBA's both via e-mail and phone.

This is a challenging job for anyone who likes to solve puzzles. An ideal way to describe this role is a "Reverse Forensic System Administrator" - which means you start with a problem and back yourself through the OS to determine the root cause and provide a resolution to the Control-M Automation software.

Key responsibilities include

• Provide courteous, efficient, and professional technical support over the phone and email.
• With continued follow up until resolution or ensure proper escalation procedures are followed for unresolved issues.
• Troubleshooting, the use of sophisticated tools, analysis of logs, and coordination of all available resources to resolve issues.
• Work closely with the customer on complex Windows or Linux / Unix system-level problems as well as application layer issues and network communications.
• Build and maintains appropriate test environments.
• May review and approve cases according to the escalation procedure.
• Prepare for and support new products within technical area - may include product install and documentation review.
• Work on customer support related projects as assigned.
• Test resolutions provided by development and package for release to customers.
• Occasional weekend duties will be required

To be a successful Technical Support Analyst, you’ll need :

• Must be a highly motivated, independent and flexible person with strong team directed abilities and a collaborative, whatever it takes attitude.
• Ability to duplicate a customer's specific software error in order to define the cause.
• Strong grounding in Unix / Linux System Administration.
• Customer Facing Technical Support Experience
• Network Communication
• LDAP
• Shell Scripting

Additional Skills (highly Desirable)

• Familiarity with Control-M Workload Automation
• High Availability / Disaster Recovery Concepts

Our commitment to you!

BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU!

If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.

The annual base salary range represents the low and high end of the BMC salary range for this position. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.

The range listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.

At BMC, it is not typical for an individual to be hired at / near the top of the range. A reasonable estimate of the current range is €30,000 - €50,000

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