Workplace Operations Manager — Facilities & Experience

JLL; Madrid; Presencial; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

JLL is seeking a Workplace Manager (Operations) to ensure that on-site facilities are managed in line with contracts, KPIs, and SLAs. You will lead the client-facing on-site team, guiding the Workplace Lead and ensuring safe, efficient operations across the Madrid site.

The role requires experience in facilities management, contract ownership, and supplier coordination, with a focus on delivering exceptional workplace experiences and sustainability outcomes.

Formación

• 5+ years of facilities management experience in a large commercial organization.
• Ownership of facilities contracts and supplier/contract management experience.
• Experience with quality, environmental and EHS management systems.
• Educated to degree level or equivalent.

Responsabilidades

• Deliver operational facilities KPIs as identified in the MSA and client initiatives.
• Support Leesman customer experience initiatives across site with service partners.
• Liaise with occupiers and provide guidance on day-to-day building operations.
• Ensure full compliance with Health and Safety regulations.
• Manage and deliver services consistently across portfolio sites.
• Develop relationships with client Site Leads, Area and Regional FM teams and IT to deliver IFM services.

Conocimientos

Vendor management

Team leadership

Communication

IT literacy

Decision making

Educación

Bachelor's degree in Facilities Management or related field

Descripción del empleo

JLL is seeking a Workplace Manager (Operations) to ensure that on-site facilities are managed in line with contracts, KPIs, and SLAs. You will lead the client-facing on-site team, guiding the Workplace Lead and ensuring safe, efficient operations across the Madrid site.

The role requires experience in facilities management, contract ownership, and supplier coordination, with a focus on delivering exceptional workplace experiences and sustainability outcomes.