Workplace Operations Lead

Jones Lang LaSalle Incorporated; Madrid; Presencial; EUR 52.000 - 76.000; Jornada completa

Descripción de la vacante

Jones Lang LaSalle Incorporated (JLL) is seeking a Workplace Manager to lead on-site facilities operations in Madrid. You will coordinate performance with the Workplace Lead, manage vendors, ensure KPI delivery, and support a safe, compliant, and efficient workplace for clients and occupants.

Ideally you have 5+ years in facilities management within a large organization, experience in contract and supplier management, and a proven ability to drive service improvements while maintaining strong

Formación

• 5+ years exposure in Facilities Management within a large commercial organization.
• Experience owning facilities contracts and supplier/contract management.
• Experience with quality, environmental and EHS management systems.
• Educated to degree level or equivalent.
• Excellent verbal & written communication and IT literacy.
• Strong negotiation and stakeholder management skills.

Responsabilidades

• Deliver operational facilities KPIs as identified in the MSA and client initiatives.
• Support Leesman (customer experience) initiatives across the site with service partners.
• Liaise with occupiers and provide day-to-day guidance for building operations.
• Maintain full compliance with Environmental Health and Safety regulations.
• Manage performance of assigned support staff and develop their skills.
• Drive client KPI performance and oversee subcontractors and suppliers.
• Monitor customer satisfaction and lead initiatives to improve it.
• Support sustainability and procurement initiatives.

Conocimientos

Coordinating

Customer focus

Negotiation skills

Decision making

Problem solving

Communication skills

Team player

IT literacy

Educación

Bachelor's degree

Herramientas

MS Office

Descripción del empleo

Jones Lang LaSalle Incorporated (JLL) is seeking a Workplace Manager to lead on-site facilities operations in Madrid. You will coordinate performance with the Workplace Lead, manage vendors, ensure KPI delivery, and support a safe, compliant, and efficient workplace for clients and occupants.

Ideally you have 5+ years in facilities management within a large organization, experience in contract and supplier management, and a proven ability to drive service improvements while maintaining strong