Wellness Booking Center Supervisor

AIRE Ancient Baths; Santa Cruz de Tenerife; On-site; EUR 21,000 - 24,000; Full time

Benefits offered by this job

Night bonus

Transport bonus

40 holiday days

Referral program

Discount on experiences

Private health insurance discount

Job summary

AIRE Ancient Baths is seeking a Contact Center Supervisor to lead the Booking Agents team, ensuring smooth shift operations and adherence to service standards. You will monitor performance, coach agents, and handle inquiries and escalations while maintaining a positive work environment.

Required are 1–2 years in a leadership role in an English-speaking contact center and 2+ years as an English agent. Hospitality experience is a plus; Salesforce Service is advantageous.

Qualifications

• Fluent in English and Spanish.
• 1–2 years of leadership experience in an English-speaking contact center.
• +2 years of experience as an English contact center agent.
• Experience in hospitality, wellness or fitness is appreciated.

Responsibilities

• Lead the Booking Agents team on your shift to ensure operations meet company protocols.
• Monitor productivity and conduct; ensure internal standards are met.
• Keep agents updated on processes and booking execution.
• Address inquiries, handle complaints, and support agents in irregular circumstances.
• Promote internal communications and maintain a professional work environment.
• Provide customer service and manage bookings accurately; report issues to the Contact Center Manager.

Skills

Leadership

English fluency

Spanish fluency

Team management

Tools

Salesforce Service

Job description

AIRE Ancient Baths is seeking a Contact Center Supervisor to lead the Booking Agents team, ensuring smooth shift operations and adherence to service standards. You will monitor performance, coach agents, and handle inquiries and escalations while maintaining a positive work environment.

Required are 1–2 years in a leadership role in an English-speaking contact center and 2+ years as an English agent. Hospitality experience is a plus; Salesforce Service is advantageous.