Weekend Guest Experience Coordinator

Livensa Living; Comunidad de Madrid; Presencial; EUR 12.000 - 16.000; Jornada completa

Descripción de la vacante

Livensa Living in Aravaca is hiring a Receptionist for a permanent 20-hour weekend role. Start date is as soon as possible. You will welcome residents and guests, handle queries and payments, assist with check-ins/outs, and coordinate with maintenance, housekeeping, and other departments to keep operations running smoothly.

The ideal candidate has strong English communication, a proactive, organized approach, and a passion for customer service. Prior reception or hospitality experience is a plus.

Formación

• Minimum B2 level in English.
• Positive, proactive and organised team player with great communication skills.
• Previous experience in reception, hospitality, or customer service is a plus.

Responsabilidades

• Be the first point of contact for students, residents, and guests, delivering a friendly, professional, and welcoming experience at all times.
• Manage reception operations, including queries, complaints, check-ins, check-outs, room readiness, payments, welcome documentation, and student account charges.
• Build strong relationships with residents, resolving issues quickly and effectively to support customer satisfaction, retention, and recommendation.
• Coordinate requests with Maintenance and Housekeeping and support the Residence Manager with administration and general office duties.
• Monitor guest access, key handling, and general building security, reporting any concerns when necessary.
• Manage mail, parcels, and in-house requests such as tenancy extensions, room moves, and tenancy transfers.
• Support sales enquiries, lettings, and property viewings, while working closely with Finance, Sales, Housekeeping, and Maintenance.
• Ensure company policies, procedures, and values are reflected in every part of the role through excellent customer service.

Conocimientos

Customer service

Communication skills

B2 English

Team player

Descripción del empleo

Livensa Living in Aravaca is hiring a Receptionist for a permanent 20-hour weekend role. Start date is as soon as possible. You will welcome residents and guests, handle queries and payments, assist with check-ins/outs, and coordinate with maintenance, housekeeping, and other departments to keep operations running smoothly.

The ideal candidate has strong English communication, a proactive, organized approach, and a passion for customer service. Prior reception or hospitality experience is a plus.