Warehouse Process Expert, EU EF Operations Excellence

Amazon; Barcelona; Presencial; EUR 35.000 - 55.000; Jornada completa

Descripción de la vacante

A leading global e-commerce company in Barcelona is seeking a Warehouse Process Expert to join their Operations Excellence team. The role involves analyzing operational metrics, resolving logistics issues, and ensuring compliance in partnership with external warehouses. Candidates should have experience in data analysis tools and logistics, along with strong English proficiency. This position requires travel within Europe and a valid driver's license.

Formación

• Experience with computers and Microsoft Office products and applications.
• Advanced proficiency in verbal and written English (C1).
• Experience in logistics.

Responsabilidades

• Support the SMS manager in analyzing metrics from reports and resolution plans.
• Facilitate resolution of Outbound set-up issues and process questions.
• Ensure compliance of operational processes with the external provider.

Conocimientos

Data analysis

Logistics experience

Proficiency in English (C1)

Microsoft Office

Educación

High school diploma or equivalent

Herramientas

SQL

Python

Power BI

AI tools

Descripción del empleo

Warehouse Process Expert, EU EF Operations Excellence

This role requires extensive business travel within Europe (both EU and UK), up to 40% of the time and a valid driver's license for cars, as well as ability to rent cars in Europe (paid for by Amazon).

The EU External Fulfillment Team provides flexible, externalized warehouse services for the Amazon network. We are looking for a motivated Outbound Subject Matter Specialist to join the Operations Excellence team.

Key Responsibilities:

• Support the Subject Matter Specialist (SMS) manager in analyzing metrics from reports and dedicated resolution plans
• Facilitate and drive the resolution of (mainly) Outbound configuration / set-up issues and process questions
• Support the external provider on a project basis for a specific process to improve, a tool to introduce, or a best practice to share
• Perform in-depth analyses or ad hoc data extractions for recurring issues requiring detailed analysis
• Ensure compliance of operational processes with the external provider through metric tracking, on-site audits, and requests for corrective/preventive actions
• Communicate new or modified processes to the external provider, provide training and troubleshooting assistance
• Contribute to continuous improvement initiatives of the outsourced warehouses team (e.g., documenting processes, improving internal tools)
• Use benchmarking standards and continuously train to develop subject matter expertise
• Act as the main Amazon process expert on site during the launch of new 3PL sites

Requirements:

• Experience with computers and Microsoft Office products and applications
• Advanced proficiency in verbal and written English (C1 in the Common European Framework of Reference, CEFR)
• High school or equivalent diploma
• Expertise in data analysis tools such as SQL, Python, Power BI, AI, etc.
• Experience in logistics

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.