Voice of Customer & Solutions Experience Lead

Schneider Electric; Meliana; On-site; EUR 42,000 - 54,000; Full time

Job summary

Schneider Electric Spain is seeking a VoC and Software Experience Specialist to help execute the VoC program and translate customer feedback into actionable insights across the end-to-end journey.

You will coordinate VoC workflows, maintain engagement registries, enable cross-functional, value-driven outreach, and support adoption metrics with dashboards in collaboration with analytics. Fluent English required.

Qualifications

• 3–7 years in customer experience, software analytics, product marketing, or digital solutions.
• Experience with software products, SaaS, or digital platforms preferred.
• Familiarity with customer journey mapping and marketing analytics tools.
• Background in industrial automation or digital industry is a plus.
• Fluent English.

Responsibilities

• Support the execution of the VoC program and Software & Solutions Experience initiatives.
• Coordinate VoC workflows from engagement request to insight delivery.
• Prepare structured inputs for decision-making forums.
• Support Customer Engagement Council logistics and documentation.
• Maintain the Engagement Registry and Research repository as the single source of truth.
• Track customer interactions across teams and ensure alignment.
• Support enforcement of engagement rules (frequency, prioritization).
• Enable coordinated, value-driven outreach.
• Collect and structure feedback.
• Apply the Start / Stop / Continue framework to experience insights.
• Ensure insights are reusable and linked to product and experience improvements.
• Contribute to the customer intelligence framework with tagging and segmentation.
• Track adoption metrics with dashboards and support from the analytics team.
• Build dashboards linking customer feedback and adoption performance.
• Translate customer insights into actionable inputs for product and solutions teams.
• Cross-functional coordination with CXCT, LoBs, marketing, and other digital teams.
• Deliverables include engagement registry, insights repositories, and KPI dashboards.

Skills

Customer experience

Software analytics

Product marketing

Digital solutions

Fluent English

Tools

Marketing analytics tools

Job description

Schneider Electric Spain is seeking a VoC and Software Experience Specialist to help execute the VoC program and translate customer feedback into actionable insights across the end-to-end journey.

You will coordinate VoC workflows, maintain engagement registries, enable cross-functional, value-driven outreach, and support adoption metrics with dashboards in collaboration with analytics. Fluent English required.