VIP Tech Account Lead — Spanish Market

WIFIRST; Madrid; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

Wifirst is looking for its next Dedicated Technical Account Specialist – Spanish Market in Madrid. You will own the relationship with key accounts and lead technical support to ensure top-tier service.

The role requires native Spanish and fluent English, with French/Italian a plus, and experience in B2B telecommunications or account management. Join a dynamic team shaping customer success for strategic clients.

Qualifikationen

• Experience in B2B telecommunications, technical support or account management.
• Native Spanish and fluent English; French/Italian a plus.
• Strong customer service orientation and problem-solving.
• Ability to coordinate across internal teams and client stakeholders.

Aufgaben

• Serve as the single point of contact for VIP Spain-based clients and ensure availability 8:00–20:00.
• Lead end-to-end operations and escalations, coordinating internal teams and updating clients.
• Deploy proactive monitoring of KPIs and intervene before issues impact services.
• Collaborate within a team of specialists; ensure smooth handovers and zero wait times.
• Build trusted client relationships and contribute to contractual steering with Account Managers.
• Drive continuous improvement and process evolution based on on-the-ground insights.

Kenntnisse

Relationship management

Technical support

Account management

Customer service

KPI monitoring

Jobbeschreibung

Wifirst is looking for its next Dedicated Technical Account Specialist – Spanish Market in Madrid. You will own the relationship with key accounts and lead technical support to ensure top-tier service.

The role requires native Spanish and fluent English, with French/Italian a plus, and experience in B2B telecommunications or account management. Join a dynamic team shaping customer success for strategic clients.