VF Analytics Specialist

Amazon; Barcelona; Presencial; EUR 45.000 - 70.000; Jornada completa

Descripción de la vacante

Amazon Spain Fulfillment is seeking a VenforFlex Analytics Specialist to support operations by improving and monitoring Customer Experience metrics for Vendor Flex sites across the EU. You will partner with Supply Chain, Transportation, and Ops to deliver insightful call-outs, actions, and added value reports on CX KPIs at an EU level.

You will influence stakeholders with clear data-driven insights and work on continuous improvement across operations, reporting, and analysis to optimize CX

Formación

• Experience with Microsoft Office Suite including Word, Outlook, and Excel.
• Experience working with data and analytics.
• Advanced English at CEFR level B2/C1.

Responsabilidades

• Business analysis and partnership across Amazon with Supply Chain, Transportation and Ops leaders to develop new standard operating opportunities.
• Leverage ideas from Support Teams to source and nurture creative improvement plans for the Flow Analytics.
• Take proactive steps to ensure that best practices are shared and standardized across all sites.
• Be a Subject Matter Expert on Operations, Transportation, and Customer Experience.
• Continuously monitor performance of sites attributed to Flow Analytics and take corrective steps to optimize productivity and CX.

Conocimientos

Excel

Data analytics

English communication

SQL

Python

Descripción del empleo

At Amazon, we're working to be the most customer-centric company on earth. Operations is at the heart of what we do, delivering hundreds of thousands of items each day and fulfilling customer orders from all over the world.

As an VenforFlex Analytics Specialist, you will have the opportunity to support operations to improve and monitor Customer Experience metrics for Vendor Flex sites across EU. We seek a strong candidate that can prioritize well, communicate clearly, and has a consistent track record of delivery. You must have the experience and capability to partner with other teams to ensure providing insightful call-outs, support and suggested actions to the Operations teams and their stakeholders. You will be responsible of providing added value reports on Transportation, Inventory Quality, Concessions and other Customer Experience (CX) KPIs at an EU level. You will monitor and action CX issues impacting the network.

A key to influencing stakeholders is to have the ability to solve complex, technical problems with simple, innovative and practical solutions.

Key job responsibilities

• Business analysis and partnership across Amazon with Supply Chain, Transportation and Ops leaders to develop new standard operating opportunities.
• Leverage ideas from Support Teams to source and nurture creative improvement plans for the Flow Analytics.
• Take proactive steps to ensure that best practices are being shared, standardized across all the sites.
• Be a Subject Matter Expert on Operations, Transportation, and Customer Experience.
• Continuously monitor performance of sites that are attributable to Flow Analytics and take corrective steps whenever required to optimize productivity performance and Customer Experience.

Basic Qualifications

• Experience with the Microsoft Office Suite including Word, Outlook, and Excel.
• Experience working with data and analytics.
• Knowledge of advanced English at CEFR level B2/C1.

Preferred Qualifications

• Relevant experience in communicating with senior stakeholders and leadership.
• Previous experience within transportation or logistics.
• Working experience on programming and coding languages (SQL or Python).

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company - Amazon Spain Fulfillment, S.L.U. - C05

Job ID: A10453729