Supply Chain Consultant, AVS Payment Experts

Amazon; Madrid; Presencial; EUR 65.000 - 90.000; Jornada completa

Descripción de la vacante

Amazon Vendor Services (AVS) is seeking an Operations Excellence Expert Program Manager to oversee a rotating portfolio of Retail Vendors and drive supply chain improvements. You will analyze processes, identify root causes, and implement data-driven improvements with internal and external stakeholders.

The role requires strong project management, excellent relationships with vendors, and frequent EU travel.

Formación

• Bachelor's or Master's degree in a relevant field.
• Experience building and cultivating relationships with stakeholders.
• Knowledge of Microsoft Office applications (Excel, Word, SharePoint, PowerPoint).
• 3 to 5 years of professional experience in operational supply chain processes.
• Fluent in Spanish and English (minimum C1).

Responsabilidades

• Analyze operational defects and identify root causes for financial deductions; define action plan with the vendor.
• Facilitate regular progress reviews with vendors to enable long-term results.
• Build trusting relationships across functions and levels within the vendor organization.
• Organize two-day Kaizen workshops with internal/external attendees and site visits to warehouses.
• Lead cross-functional projects to improve service and scalable processes.
• Frequent travel within the EU is required.

Conocimientos

Relationship building

Data analysis

Stakeholder management

Project management

Educación

Bachelor's degree

Master's degree

Herramientas

Microsoft Office

Excel

PowerPoint

SharePoint

Descripción del empleo

Amazon Vendor Services (AVS) is looking for a Program Manager to join the Operations Excellence Experts team. The ideal candidate will have a passion for supply chain optimization and process improvement, good project management skills, experience interfacing with external parties (e.g. Vendors, Sellers, B2B customers), relationship building skills and the ability to influence internal and external stakeholders.

As an Operations Excellence Expert Program Manager, you will manage a small portfolio of Retail Vendors (e.g. Bosch, Philips) which rotate frequently (avg. 3-6 months engagement). You will evaluate the efficiency of the vendor's supply chain processes via data analysis and in person audit of the vendor's warehouses, identify root causes and improvement opportunities, prescribe improvement strategies, guide the improvement effort, and measure outcomes. In addition, you will work closely with internal stakeholders (e.g. Vendor Management, Supply Chain, Finance) to continuously improve the service and drive scalable processes/system improvements to eliminate defects.

Key job responsibilities

• Analyze operational defects and identify root causes for financial deductions, define joint action plan with the vendor and enable implementation.
• Facilitate regular progress reviews with vendors to create sustainable long-term results.
• Cooperate and build trusting relationship across job functions and levels within the vendor's organization (e.g. Key Account Mgr, Supply Chain Mgr, Finance Mgr, CEO, Customer Service Mgr).
• Organize and run two-day Kaizen workshops with internal and external attendees including visits to the vendor's warehouse(s) and Amazon FCs. Lead group discussions, process mapping, value stream mapping and brain storming sessions.
• Work on cross-functional projects with internal stakeholders related to the improvement and growth of the service (e.g. expanding the value proposition, facilitating pitching and vendor outreach, increasing team productivity).
• Frequent traveling within EU is required for this role.

About The Team

Amazon Vendor Services team (AVS) develops programs to disproportionately grow vendors on Amazon and seeks to continuously enhance its value proposition to vendors. One of the new programs is the AVS Operations Excellence Expert Service, which is a specialized offering for Amazon Retail vendors who are facing supply chain defects leading to financial deductions. It provides a dedicated consultative service aimed to identify and sustainably resolve root causes of financial deductions.

Basic Qualifications

• Bachelor's degree, or Master's degree
• Experience building and cultivating relationships with internal and external stakeholders
• Knowledge of Microsoft Office applications (Excel, Word, SharePoint, and PowerPoint)
• 3 to 5 years of professional experience in operational supply chain processes (shipping and order fulfilment) or similar fields
• Speak, read and write fluently in Spanish and English (minimum C1 level)

Preferred Qualifications

• Experience in working on continuous improvement (i.e. Kaizen) and project management
• Negotiation skills and confidence in presenting in English
• Fluency in one additional European language (i.e. French, Italian, Spanish)
• Strong analytical and problem-solving skills
• Planning, prioritization and time-management skills

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult your Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of your candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company - Amazon EU SARL (Spain Branch)

Job ID: A10432910