EU Vendor Flex CX Analytics Specialist

Amazon; Barcelona; Presencial; EUR 45.000 - 70.000; Jornada completa

Descripción de la vacante

Amazon Spain Fulfillment is seeking a VenforFlex Analytics Specialist to support operations by improving and monitoring Customer Experience metrics for Vendor Flex sites across the EU. You will partner with Supply Chain, Transportation, and Ops to deliver insightful call-outs, actions, and added value reports on CX KPIs at an EU level.

You will influence stakeholders with clear data-driven insights and work on continuous improvement across operations, reporting, and analysis to optimize CX

Formación

• Experience with Microsoft Office Suite including Word, Outlook, and Excel.
• Experience working with data and analytics.
• Advanced English at CEFR level B2/C1.

Responsabilidades

• Business analysis and partnership across Amazon with Supply Chain, Transportation and Ops leaders to develop new standard operating opportunities.
• Leverage ideas from Support Teams to source and nurture creative improvement plans for the Flow Analytics.
• Take proactive steps to ensure that best practices are shared and standardized across all sites.
• Be a Subject Matter Expert on Operations, Transportation, and Customer Experience.
• Continuously monitor performance of sites attributed to Flow Analytics and take corrective steps to optimize productivity and CX.

Conocimientos

Excel

Data analytics

English communication

SQL

Python

Descripción del empleo

Amazon Spain Fulfillment is seeking a VenforFlex Analytics Specialist to support operations by improving and monitoring Customer Experience metrics for Vendor Flex sites across the EU. You will partner with Supply Chain, Transportation, and Ops to deliver insightful call-outs, actions, and added value reports on CX KPIs at an EU level.

You will influence stakeholders with clear data-driven insights and work on continuous improvement across operations, reporting, and analysis to optimize CX