Travel Tech Onboarding & Issue Resolution Specialist

11360 Expedia Spain S.L.; Madrid; On-site; EUR 36,000 - 51,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Employee Assistance Program

Wellness and travel reimbursement

Travel discounts

IATAN membership

Job summary

Expedia Group in Madrid seeks a Subject Matter Expert to mitigate and resolve complex supply partner issues related to configuration and integration UI. You may lead medium projects and mentor junior staff while identifying opportunities for process improvements.

You will work with cross-functional teams, including development and product, to address escalations and optimize operations. Experience in travel tech is a plus.

Qualifications

• Day-to-day support for escalated customer issues and questions.
• Collaboration with cross-functional teams to identify root causes.

Responsibilities

• Identify and resolve complex supply partner issues.
• Translate data findings into actionable insights for stakeholders.
• Support development of processes to improve efficiency across teams.

Skills

CRM ticketing

SQL

JSON

RESTful

SOAP

Postman

Splunk

Kibana

Escapia UI

Trust Accounting

Education

Bachelor's degree

Master's degree

Associate degree or equivalent

Tools

GraphQL

SQL

JSON

RESTFUL

SOAP

POSTMAN

SPLUNK

KIBANA

Escapia UI

CRSTPF

Trust Accounting

Job description

Expedia Group in Madrid seeks a Subject Matter Expert to mitigate and resolve complex supply partner issues related to configuration and integration UI. You may lead medium projects and mentor junior staff while identifying opportunities for process improvements.

You will work with cross-functional teams, including development and product, to address escalations and optimize operations. Experience in travel tech is a plus.