Travel Tech Onboarding & Support Specialist

Expedia

Madrid

On-site

EUR 36,000 - 51,000

Full time

3 days ago

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Benefits offered by this job

Medical coverage

Dental coverage

Travel discounts

PTO

Job summary

Expedia Group seeks a Subject Matter Expert to mitigate and resolve complex supply partner issues related to configuration and integration UI. You will educate Expedians and partners on EG products and may lead medium-sized projects.

You will mentor junior staff and identify opportunities for process improvement. Role requires 2+ years with a Bachelor's or 0-2 years with a Master's; experience in travel tech and CRM ticketing is essential.

Qualifications

Bachelor's degree or equivalent experience.
1 year of Internet-based travel or technology experience.
Experience supporting day-to-day operations in technical environments.
Subject matter expertise in GraphQL, SQL, JSON, RESTful, SOAP, Postman, Splunk, Kibana, Escapia UI, CRSTPF, or Trust Accounting.

Responsibilities

Understand the company’s financial and management accounting policies, procedures, and systems.
Develop knowledge of Trust Accounting principles for Property Managers.
Provide day-to-day support for escalated customer issues and questions.
Collaborate with cross-functional teams to identify root causes and actions to resolve issues.
Translate data analysis into accessible visuals to identify chronic issues or product opportunities.
Coordinate across stakeholders to develop solutions and improve processes.
Monitor progress and manage customer expectations.