Global Onboarding & Solutions Specialist

Expedia; Spain; On-site; EUR 42,000 - 62,000; Full time

Job summary

Expedia Group is seeking a Subject Matter Expert to mitigate, prevent, and resolve complex supply partner issues related to configuration and integration UI. You will educateExpedians and partners on EG products and may lead medium-sized projects while mentoring junior staff.

As SME, you identify opportunities for process improvement and collaborate across support, development, and product teams to resolve issues and improve efficiency.

Qualifications

• Strong technical skills with Microsoft Office and CRM ticketing systems.
• Subject matter expertise in GraphQL, SQL, JSON, RESTFUL, SOAP, POSTMAN, SPLUNK, Kibana.
• Experience educating partners on products and resolving complex issues.
• Knowledge of Trust Accounting principles for property managers.

Responsibilities

• Mitigate, prevent and resolve unique and complex supply partner issues related to configuration/integration UI.
• Educate Expedia Group customers and supply partners on EG products as SME.
• Lead medium-sized projects and mentor junior staff.
• Identify opportunities for process improvement and operational efficiency.
• Collaborate with cross-functional teams to identify root causes and actions.

Skills

CRM ticketing

MS Office

GraphQL

SQL

JSON

REST API

SOAP

Postman

Splunk

Kibana

Escapia UI

Trust accounting

Education

Bachelor's degree

Associate's degree or equivalent

Tools

CRM ticketing system

Microsoft Office

Job description

Expedia Group is seeking a Subject Matter Expert to mitigate, prevent, and resolve complex supply partner issues related to configuration and integration UI. You will educateExpedians and partners on EG products and may lead medium-sized projects while mentoring junior staff.

As SME, you identify opportunities for process improvement and collaborate across support, development, and product teams to resolve issues and improve efficiency.