Travel Tech Onboarding & Solutions Specialist

Expedia Group; Madrid; On-site; EUR 36,000 - 51,000; Full time

Job summary

Expedia Group is seeking an experienced SME to mitigate and resolve complex supply partner issues related to configuration and integration UI. You will educate Expedians and partners on product usage, mentor junior staff, and lead medium-sized projects while identifying opportunities for process improvement.

The role requires strong technical skills (GraphQL, SQL, JSON, RESTful) and experience with CRM ticketing systems.

Qualifications

• Experience in internet-based travel or technology environments.
• 1 year of internet-based travel or technology experience.
• Associate’s degree or equivalent.
• Strong technical skills and computer knowledge.

Responsibilities

• Provide day-to-day support for escalated customer issues.
• Communicate findings and recommendations to colleagues and leadership.
• Mentor junior staff and lead medium-sized projects when needed.
• Collaborate with cross-functional teams to resolve issues.

Skills

GraphQL

SQL

JSON

RESTful

SOAP

Postman

Splunk

Kibana

Escapia UI

Trust Accounting

CRM systems

Microsoft Office

Education

Bachelor’s degree

Associate’s degree or equivalent

Master’s degree

Tools

CRM ticketing system

Microsoft Office

Job description

Expedia Group is seeking an experienced SME to mitigate and resolve complex supply partner issues related to configuration and integration UI. You will educate Expedians and partners on product usage, mentor junior staff, and lead medium-sized projects while identifying opportunities for process improvement.

The role requires strong technical skills (GraphQL, SQL, JSON, RESTful) and experience with CRM ticketing systems.