Travel Support Executive – English & Turkish

Hotelbeds Group; Palma; Presencial; EUR 28.000 - 42.000; Jornada completa

Descripción de la vacante

HBX Group in Palma, Spain, is seeking a Customer Support Executive to assist Hotelbeds and Bedsonline clients across pre-arrival, at-stay, and post-travel stages. You will deliver prompt, accurate responses in English and Turkish, aiming for first contact resolution and high customer satisfaction.

The role requires solid customer service experience, strong problem-solving, attention to detail, and the ability to juggle multiple requests in a fast-paced environment.

Formación

• Fluent English and Turkish (spoken and written).
• Customer service or operational support experience; travel or hospitality background preferred.
• Strong problem-solving skills with high attention to detail.

Responsabilidades

• Handle operational requests related to bookings before arrival, during stay, and after travel.
• Provide timely and accurate information to ensure a smooth client experience.
• Aim for first contact resolution; escalate complex cases according to protocols.
• Maintain accurate case documentation in internal systems.

Conocimientos

English

Turkish

CRM systems

Herramientas

CRM systems

Descripción del empleo

HBX Group in Palma, Spain, is seeking a Customer Support Executive to assist Hotelbeds and Bedsonline clients across pre-arrival, at-stay, and post-travel stages. You will deliver prompt, accurate responses in English and Turkish, aiming for first contact resolution and high customer satisfaction.

The role requires solid customer service experience, strong problem-solving, attention to detail, and the ability to juggle multiple requests in a fast-paced environment.