Remote Turkish-Speaking Contact Center Executive

HBX Group; Vigo; Híbrido; EUR 24.000 - 36.000; Jornada completa

Descripción de la vacante

HBX Group in Vigo, Spain, is seeking a Customer Support Executive to assist Hotelbeds and Bedsonline clients across pre-arrival, during stay, and post-travel stages. You will deliver prompt, accurate solutions within service deadlines, striving for first contact resolution and high customer satisfaction.

Fluent English and Turkish are mandatory, with experience in customer service or hospitality preferred. You will manage multiple requests in a fast-paced environment, maintain thorough case

Formación

• Fluent English and Turkish are required for this role.
• Experience in customer service or hospitality is preferred.
• Ability to handle multiple requests in a fast-paced environment.
• Strong written and verbal communication skills.

Responsabilidades

• Handle operational requests related to bookings before arrival, during stay, and after travel.
• Resolve client issues efficiently while adhering to service levels, quality standards, and procedures.
• Provide timely and accurate information to ensure a smooth client experience.
• Aim for first contact resolution whenever possible.
• Escalate complex cases according to established protocols.
• Maintain accurate case documentation in internal systems.
• Contribute to a high-performance, customer-centric service culture.

Conocimientos

Fluent English

Turkish

Customer service

Problem solving

Multi-tasking

Herramientas

CRM systems

Booking / case management systems

Descripción del empleo

HBX Group in Vigo, Spain, is seeking a Customer Support Executive to assist Hotelbeds and Bedsonline clients across pre-arrival, during stay, and post-travel stages. You will deliver prompt, accurate solutions within service deadlines, striving for first contact resolution and high customer satisfaction.

Fluent English and Turkish are mandatory, with experience in customer service or hospitality preferred. You will manage multiple requests in a fast-paced environment, maintain thorough case