Travel Experience Intern — Customer Care & Bookings

Accor Group; Barcelona; Sur place; EUR 7 800 - 12 000; Plein temps

Avantages offerts par ce poste

Office in Eixample Barcelona

Free coffee & tea

Discount travel packages

Young international team

Lunch area

Résumé du poste

VeryChic, a leading European travel platform within the Accor Group, is seeking a Customer Experience Agent intern in Barcelona. You will support travelers from booking to stay, handling inquiries by phone and email and contributing to post-sale support.

This six-month internship starts January 2027 and offers a dynamic, multinational environment. Native French, fluent English and Spanish are required, with strong communication and a proactive attitude.

Qualifications

• Native French speaker and fluent in English and Spanish.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office.

Responsabilités

• Welcome and assist customers by phone and email.
• Support travelers with their online bookings.
• Provide personalized post-sales support.
• Ensure bookings have been properly received by partners.
• Handle customers’ special requests.
• Manage booking modifications and cancellations.
• Oversee administrative aspects, including organizing activities and transfers; sending travel documents; contributing to performance goals.

Connaissances

French (native)

English fluent

Spanish fluent

Customer service

Microsoft Office

Communication skills

Proactive mindset

Description du poste

VeryChic, a leading European travel platform within the Accor Group, is seeking a Customer Experience Agent intern in Barcelona. You will support travelers from booking to stay, handling inquiries by phone and email and contributing to post-sale support.

This six-month internship starts January 2027 and offers a dynamic, multinational environment. Native French, fluent English and Spanish are required, with strong communication and a proactive attitude.