Travel Client Support Executive

HBX Group

Islas Baleares

On-site

EUR 27,000 - 38,000

Full time

2 days ago

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Job summary

HBX Group is seeking a Customer Support Executive to assist Hotelbeds and Bedsonline clients with operational booking-related requests across the full customer journey. You will deliver prompt solutions within service deadlines and quality guidelines to achieve high customer satisfaction.

The role requires fluency in English and Turkish, prior customer service or operational support background, and strong problem-solving skills.

Qualifications

Fluent English and Turkish are mandatory for this role (spoken and written).
Customer service or operational support experience; travel or hospitality background preferred.
Strong problem-solving skills with high attention to detail.
Ability to manage multiple requests in a fast-paced environment.
Customer-focused mindset with a strong commitment to service quality.
Clear written and verbal communication skills.
Experience using booking, case management, or CRM systems is an advantage.

Responsibilities

Handle operational requests related to bookings before arrival, during stay, and after travel.
Resolve client issues efficiently while adhering to defined service levels, quality standards, and procedures.
Provide timely and accurate information to ensure a smooth client experience.
Aim for first contact resolution whenever possible.
Escalate complex cases according to established protocols.
Maintain accurate case documentation in internal systems.
Contribute to a high-performance, customer-centric service culture.