Global Hospitality Tech Support Specialist

HBX Group; Islas Baleares; Presencial; EUR 28.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Ongoing training in internal tools and

International client exposure

Collaborative environment

Descripción de la vacante

HBX Group is seeking a Product Operations professional to support hotels worldwide using Civitfun solutions. You will resolve technical and functional issues, analyze logs, and contribute to improving our support model and hotel care.

The role involves working with receptionists, hotel managers, and IT teams to provide clear, empathetic diagnoses. The ideal candidate has experience in technical support or SaaS, strong English and Spanish, and familiarity with PMS integrations.

Formación

• Previous experience in technical support, IT customer service, or SaaS environments.
• HTML (basic/intermediate)
• JSON (structure and validation)
• XML – TXT (structure and validation)
• Reading and interpreting logs and API errors.

Responsabilidades

• Manage tickets and incidents via Zendesk.
• Analyze technical issues by reading logs and error messages.
• Use Kibana to analyze system behavior via Dashboard and Discover views.
• Detect failure points in PMS communications and provide diagnoses.
• Escalate well-documented issues to the development team via JIRA.

Conocimientos

Technical support

IT customer service

SaaS

Clear communication

Empathy

Herramientas

Kibana

Bruno

Zendesk

JIRA

Microsoft 365

FileZilla

Descripción del empleo

HBX Group is seeking a Product Operations professional to support hotels worldwide using Civitfun solutions. You will resolve technical and functional issues, analyze logs, and contribute to improving our support model and hotel care.

The role involves working with receptionists, hotel managers, and IT teams to provide clear, empathetic diagnoses. The ideal candidate has experience in technical support or SaaS, strong English and Spanish, and familiarity with PMS integrations.