GCCO Executive French at HBX Group

HBX Group; Islas Baleares; Presencial; EUR 22 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Multicultural environment

Global relationships

Career development

Resumo da oferta

HBX Group, headquartered in Palma, Mallorca, seeks a Customer Support Executive to assist Hotelbeds and Bedsonline clients across pre-arrival, during stay and post-travel stages. You will deliver prompt, accurate solutions within deadlines to achieve high customer satisfaction.

Fluent English and French are essential, with a background in hospitality or travel being a plus. Join our diverse, fast-paced team committed to service quality and global collaboration.

Qualificações

• Fluent English and French (spoken and written) are required.
• Experience in customer service or operational support; travel or hospitality background preferred.
• Strong problem-solving skills with high attention to detail.
• Ability to manage multiple requests in a fast-paced environment.
• Clear written and verbal communication; CRM or booking systems experience is a plus.

Responsabilidades

• Handle operational requests related to bookings before arrival, during stay, and after travel.
• Resolve client issues efficiently while adhering to defined service levels, quality standards, and procedures.
• Provide timely and accurate information to ensure a smooth client experience.
• Aim for first contact resolution whenever possible.
• Escalate complex cases according to established protocols.
• Maintain accurate case documentation in internal systems.
• Contribute to a high-performance, customer-centric service culture.

Conhecimentos

Fluent English

Fluent French

Customer service

Problem solving

Communication

Multi-tasking

Ferramentas

CRM systems

Descrição da oferta de emprego

JOB DESCRIPTION: About Us

HBX Group is the world’s leading technological partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard-to-reach high-value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course, we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

Role Summary

The Customer Support Executive supports Hotelbeds and Bedsonline clients with operational booking‑related requests across the full customer journey (pre‑arrival, on‑the‑spot, and post‑travel). The role delivers prompt and accurate solutions in line with service deadlines, quality guidelines, and protocols, aiming to achieve first contact resolution and high customer satisfaction.

Key Responsibilities

• Handle operational requests related to bookings before arrival, during stay, and after travel.


• Resolve client issues efficiently while adhering to defined service levels, quality standards, and procedures.


• Provide timely and accurate information to ensure a smooth client experience.


• Aim for first contact resolution whenever possible.


• Escalate complex cases according to established protocols.


• Maintain accurate case documentation in internal systems.


• Contribute to a high‑performance, customer‑centric service culture.

Requirements

• Fluent English & French is mandatory for this role (spoken and written).


• Customer service or operational support experience; travel or hospitality background preferred.


• Strong problem‑solving skills with high attention to detail.


• Ability to manage multiple requests in a fast‑paced environment.


• Customer‑focused mindset with a strong commitment to service quality.


• Clear written and verbal communication skills.


• Experience using booking, case management, or CRM systems is an advantage.

Diversity & Inclusion

At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents.

Join us and be part of a team where diversity and equal opportunities really do make a difference.

You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

Benefits

• Within an innovative, engaging and multicultural environment.


• Have the opportunity to build strong and lasting business relationships and friendships from around the world.


• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.