Transplant Tech & Workflow Specialist - Europe

Werfen; Tarragona; Híbrido; EUR 70.000 - 90.000; Jornada completa

Descripción de la vacante

Werfen seeks a senior technical and workflow consultant to provide advanced application support and LEAN-based workflow optimization for transplant solutions across Europe. The role combines second-level technical support with expertise in digital platforms, training materials, and best practices to elevate customer support excellence.

You will lead workflow assessments, support pre- and post-sales activities, and drive improvements in laboratory efficiency and turnaround time, traveling up to

Responsabilidades

• Act as second-level technical, scientific, and application support for the Transplant portfolio across all European affiliates, providing advanced guidance and troubleshooting expertise.
• Provide backup support to the IT Tech Support Specialist when IT-related troubleshooting, connectivity, interfaces, or system behavior analysis is required.
• Manage complaint and non-complaint cases for all products within the Transplant portfolio, ensuring thorough investigation, effective resolution, and accurate documentation.
• Support affiliates in pre-sales and post-sales activities, offering technical expertise for product demonstrations, evaluations, and customer onboarding.
• Initiate and monitor corrective and preventive actions (CAPAs) where appropriate, ensuring timely implementation.
• Maintain continuous communication with affiliates to ensure consistent technical and commercial alignment.
• Enhance Customer Support Excellence by promoting best practices, tools, and standardized processes across the region.
• Contribute to User Acceptance Testing (UAT) for new product releases, ensuring readiness for launch.
• Develop a deep understanding of transplant management procedures and laboratory operations, including processes, resource allocation, bottlenecks, and turnaround time optimization.
• Conduct workflow assessments to analyze patient management and laboratory performance and identify opportunities for efficiency, productivity, and operational improvement.
• Design and support LEAN-based improvement projects, helping laboratories reduce waste, optimize TAT, and enhance end-to-end workflow performance.
• Translate workflow analysis into clear deliverables such as project proposals, operational value demonstrations, business impact reports, and best-practice recommendations.
• Deliver project presentations to customers.
• Create workflow-focused tools, documentation, and training materials for affiliates to use in their customer interactions.
• Train affiliates on workflow methodologies, LEAN principles, and operational value positioning to support their effectiveness in the field.
• Participate in customer engagements to demonstrate the operational and efficiency impact of Werfen solutions to overall improve patient management.
• Benchmark solutions and practices from competition and ensures Werfen is always ahead in terms of lab consulting and can use it as a differentiating lever.
• Support affiliates with Werfen’s Transplant digital and IT solutions, including software platforms, BI dashboards, AI-powered tools, connectivity solutions, and data management systems.
• Act as the regional expert and ambassador for digital and IT solutions, helping affiliates maximize adoption, utilization, and value in both pre-sales and post-sales contexts.
• Assist with digital troubleshooting and integrations, ensuring smooth performance of software, connectivity, and interfaces.
• Identify opportunities for enhancements or new digital capabilities based on customer needs, workflow challenges, and technical insights. Communicate to the Strategic Business Unit.
• Collaborate in training affiliates on digital tools, features, workflows, and value-based positioning to strengthen their technical and commercial activities.

Descripción del empleo

Werfen seeks a senior technical and workflow consultant to provide advanced application support and LEAN-based workflow optimization for transplant solutions across Europe. The role combines second-level technical support with expertise in digital platforms, training materials, and best practices to elevate customer support excellence.

You will lead workflow assessments, support pre- and post-sales activities, and drive improvements in laboratory efficiency and turnaround time, traveling up to