TPS Supervisor

Hotelbeds Group; España; On-site; EUR 90,000 - 120,000; Full time

Job summary

HBX Group seeks a seasoned OTC Global TPS Lead to oversee and drive our payments operations worldwide. You will lead a team of 7 FTEs, coordinate with Thailand and Palma payment teams, and focus on operational stability, risk controls, and service quality.

The role requires strong leadership, strategic thinking, and proactive mindset to optimize processes and reconciliation accuracy across global TPS activities.

Qualifications

• Minimum 5 years’ experience in the travel industry in a Finance-related role.
• Strong experience in Payments Processes.
• Demonstrated process improvement experience.
• Hands-on experience using SAP and Excel.

Responsibilities

• Lead and develop the global TPS team, ensuring high levels of performance, collaboration, and service delivery.
• Oversee all global TPS payment activities, ensuring accuracy, efficiency, and compliance.
• Support the Thailand and Palma teams in all payment-related workflows and initiatives.
• Ensure operational stability and drive continuous service improvement across all TPS functions.
• Strengthen risk controls and ensure adherence to internal policies and compliance requirements.
• Manage reconciliation processes and ensure timely resolution of discrepancies.
• Build strong partnerships with internal stakeholders and external TPS providers.
• Identify and implement process improvement opportunities that enhance service quality and operational efficiency.
• Serve as the main contact point for internal and external stakeholders related to TPS operations.

Skills

Leadership

Communication

Stakeholder management

SAP

Excel

MS Office

Payments processes

Process improvement

Team management

Tools

SAP

Excel

Job description

About Us

HBX Group is a leading technology partner in travel, connecting local and global brands across accommodation, transport, activities, and payments through a network of 300,000 hotels worldwide and 60,000 high‑value clients.

Job Summary

We are seeking a highly motivated and experienced OTC Global TPS Lead to oversee and lead our global TPS (payments) operations. This role will manage a team of 7 FTEs and be responsible for ensuring operational excellence across all TPS activities worldwide.
The role includes close collaboration with the Thailand and Palma payment teams and focuses on delivering operational stability, continuous service improvement, strong risk controls, and accurate reconciliations.
This is a key leadership role that requires strong communication skills, partnership capabilities, and a proactive mindset with a focus on efficiency and service quality.

Responsibilities

• Lead and develop the global TPS team, ensuring high levels of performance, collaboration, and service delivery.
• Oversee all global TPS payment activities, ensuring accuracy, efficiency, and compliance.
• Support the Thailand and Palma teams in all payment‑related workflows and initiatives.
• Ensure operational stability and drive continuous service improvement across all TPS functions.
• Strengthen risk controls and ensure adherence to internal policies and compliance requirements.
• Manage reconciliation processes and ensure timely resolution of discrepancies.
• Build strong partnerships with internal stakeholders and external TPS providers.
• Identify and implement process improvement opportunities that enhance service quality and operational efficiency.
• Serve as the main contact point for internal and external stakeholders related to TPS operations.

Skillset and Experience Required

• Strong communication and interpersonal skills.
• Proven leadership experience, with the ability to lead and inspire teams.
• Ability to build strong relationships across all levels of the organization.
• Strong MS Office skills and experience working with SAP.
• Minimum 5 years’ experience in the travel industry in a Finance‑related role.
• Strong experience in Payments Processes.
• Demonstrated process improvement experience.
• Hands‑on experience using SAP and Excel.

At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We’re committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents.

You will have the opportunity to work for a company that is becoming the world’s leading travel services provider, riding the wave in this exciting journey.

As well as an attractive benefits package, you will be able to work:

• Within an innovative, engaging and multicultural environment.
• With the opportunity to build strong and lasting business relationships and friendships from around the world.
• With the opportunity to develop your career locally or within one of our beautiful working locations across the globe.