Teleoperator – Banking Customer Service with German

Business Intelligence Sales Consultants; Valencia; Presencial; EUR 16.000 - 23.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training

On-site in Madrid or Valencia

Descripción de la vacante

Business Intelligence Sales Consultants in Madrid or Valencia is seeking a customer service professional to support a banking client. You will help customers and non-customers with everyday banking enquiries across phone, web and app channels, delivering clear, accurate information.

This temporary on-site role offers paid training, multiple shifts, and potential progression to permanent employment. Fluency in German and English is required, with weekdays and weekend rotations.

Formación

• Fluent in German and English.
• Experience in customer service or call center settings.
• Willingness to work on-site in Madrid or Valencia.

Responsabilidades

• Handle incoming calls from customers and non-customers.
• Provide information about banking products, services and procedures.
• Resolve telephone banking inquiries and related operations per procedures.
• Assist users with navigation of bank website and mobile app.
• Follow established processes and maintain high quality customer care.

Conocimientos

German

English

Customer service

Communication

Descripción del empleo

Location: Madrid or Valencia

Work model: On-site

Contract: Temporary, with potential for permanent employment

Schedule: 38.5 hours per week

Languages: German & English

About The Role

Join a customer service team supporting an established banking company, where you will help customers and non-customers with everyday banking enquiries, products, services, and telephone banking operations.

This is a customer-focused role with no sales focus mentioned: your main responsibility will be to provide clear, accurate and efficient assistance across phone, web and app channels.

What you'll do

• Handle incoming calls from banking customers and non-customers.
• Provide information about banking products, services and procedures.
• Resolve telephone banking enquiries and eligible banking operations according to established procedures.
• Assist users with navigation and enquiries related to the bank's website and mobile app.
• Understand the customer's request, identify the appropriate solution and resolve it efficiently.
• Follow banking procedures and service guidelines while maintaining a high standard of customer care.

Working hours

Choose from several schedule options depending on your availability:

• Morning shift: 08:00-16:00, Monday-Sunday
• Afternoon shift: 15:00-22:00, Monday-Sunday
• Late shift: From 20:00
• Night shift: From 22:00

Weekend work is organised with days off during the week.

Salary & benefits

Salary follows the Spanish Contact Center collective agreement, with an additional language allowance:

• Weekly hours: 38.5 h/week
• Gross annual base salary: €16,919.84
• Language allowance: €129.27 gross/month
• Additional payment: €1.92 gross/hour for Sundays worked.

Paid training

You will receive 25 days of paid training before starting the role.

• 09:00-15:00
• On-site in Madrid or Valencia
• Training is designed to prepare you for the banking service, procedures and customer interactions.

What we're looking for

You should be comfortable communicating with customers by phone and working with digital tools.

Required

• Good command of at least one of the following languages: German & English
• Strong communication and active listening skills.
• Customer-oriented approach.
• Ability to follow established procedures accurately.
• Basic digital skills and confidence navigating websites and mobile applications.
• Availability to work on-site in Rivas-Vaciamadrid.
• Flexibility to work Monday-Sunday according to the assigned shift.

Why consider this opportunity?

• Paid training before you start
• Experience within the banking sector
• Use your language skills professionally every day
• Multiple shift and weekly-hours options
• Opportunity to move from a temporary to a permanent contract based on performance and business needs
• Build experience with telephone banking, web and mobile-app support