Telecom Systems Administrator

Placements24; O Mente; Remote; EUR 63,000 - 82,000; Full time

Benefits offered by this job

Remote work

Professional growth opportunities

Job summary

Placements24 is seeking a skilled Telecom Systems Administrator for a fully remote role. You will manage IP PBX, VoIP gateways, and related telecom infrastructure, ensuring high availability and performance for users across regions.

Strong troubleshooting, documentation, and collaboration with IT teams are essential. The role requires 3+ years in telecom systems administration, experience with Asterisk or Cisco CallManager, and proficiency in SIP/H.323.

Qualifications

• High school diploma or equivalent; relevant certifications preferred (CCNA Voice, CCNP Collaboration).
• Minimum 3 years of experience in telecommunications systems administration.
• Experience with IP PBX platforms (Asterisk, Cisco CallManager, FreePBX) and VoIP protocols (SIP, H.323).
• Strong networking fundamentals (TCP/IP, LAN/WAN, VLANs).
• Experience with voice gateways and telephony hardware.
• Excellent troubleshooting and problem-solving skills.
• Ability to work independently in a remote setting.

Responsibilities

• Install, configure, and maintain telecom systems (IP PBX, VoIP gateways, voicemail).
• Monitor performance, troubleshoot, and ensure uptime and reliability.
• Manage user accounts, extensions, and system configurations.
• Perform updates, patches, and security enhancements.
• Develop and maintain system documentation and procedures.
• Respond to user support requests and resolve telecom issues.
• Collaborate with network/IT teams for integration.
• Conduct backups and disaster recovery planning for telecom systems.
• Stay current with emerging telecom technologies and best practices.
• Assist in evaluating and implementing new telecom solutions.

Skills

CCNA Voice

CCNP Collaboration

IP PBX

VoIP protocols

Asterisk

FreePBX

SIP

Networking basics

Backups & DR

Remote work

Education

High school diploma

CCNA Voice certification

CCNP Collaboration certification

Tools

Asterisk

Cisco CallManager

Voice gateways

Job description

About the Role

Our client is seeking a skilled and proactive Telecom Systems Administrator to manage and maintain their critical telecommunications infrastructure. This is a fully remote position, allowing you to work from the comfort of your home while ensuring the seamless operation of vital communication systems. You will be responsible for the installation, configuration, and ongoing support of various telecom platforms, including PBX systems, voice gateways, and related network components. This role is crucial for maintaining service quality and reliability for our client's diverse user base, particularly within the Queenstown, Eastern Cape, ZA region and surrounding areas.

Key Responsibilities

• Install, configure, and maintain telecommunications systems, including IP PBX, VoIP gateways, and voice mail systems.
• Monitor system performance, troubleshoot issues, and implement solutions to ensure optimal uptime and reliability.
• Manage user accounts, extensions, and system configurations.
• Perform regular system updates, patches, and security enhancements.
• Develop and maintain system documentation, including configuration guides and operational procedures.
• Respond to user support requests and resolve technical issues related to telecommunications services.
• Collaborate with network and IT teams to ensure seamless integration of telecom systems.
• Conduct regular backups and disaster recovery planning for telecom systems.
• Stay current with emerging telecom technologies and best practices.
• Assist in the evaluation and implementation of new telecom solutions.

Requirements

• High school diploma or equivalent; relevant certifications (e.g., CCNA Voice, CCNP Collaboration) or an Associate's/Bachelor's degree in a related field is preferred.
• Minimum of 3 years of experience in telecommunications systems administration.
• Proven experience with IP PBX platforms (e.g., Asterisk, Cisco CallManager, FreePBX) and VoIP protocols (SIP, H.323).
• Strong understanding of networking fundamentals, including TCP/IP, LAN/WAN, and VLANs.
• Experience with voice gateways and telephony hardware.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills, capable of explaining technical concepts to non-technical users.
• Ability to work independently, manage time effectively, and meet deadlines in a remote setting.
• Familiarity with ACD systems, IVR, and unified communications platforms is a plus.
• Proactive approach to system maintenance and security.

Benefits

This fully remote role offers a competitive salary and benefits package, including opportunities for professional growth and development. You will work with a dedicated team and gain valuable experience across a range of telecommunications technologies. Our client provides a supportive remote work environment, enabling a healthy work-life balance. This is an excellent opportunity to contribute significantly to the operational efficiency of telecommunications services within the Queenstown, Eastern Cape, ZA region, working remotely.