Technology Services Specialist (It Support Engineer)

Revolut; Madrid; Presencial; EUR 32.000 - 52.000; Jornada completa

Descripción de la vacante

Revolut is looking for an IT Support Engineer to deliver hands-on technical support and keep workplace technologies running smoothly. This on-site role is based in our Madrid office, supporting devices, software, and services used across the business.

You will resolve requests in line with SLAs, provisioning laptops for new joiners, decommissioning devices, and helping colleagues adopt new tools. English fluency and strong problem-solving are essential.

Formación

• 2+ years of experience in IT systems, networks, and enterprise tools.
• Experience with end-user support and incident management.
• Proven ability to manage vendors and outsourced services.
• Knowledge of IT security best practices.
• Strong organizational and time-management skills.
• Excellent problem-solving and communication abilities.
• Fluent in English; Spanish is a plus.
• Nice to have experience in tech, fintech, or e-commerce environments.

Responsabilidades

• Provide hands-on IT support to employees and resolve requests quickly.
• Ensure ticket resolution in line with SLAs and manage incidents.
• Support onboarding with laptop provisioning and initial IT setup.
• Retrieving and lifecycle management of Revolut-owned hardware.
• Assist with deployment of new technologies and workflows.
• Coordinate with vendors and internal IT teams to improve processes.

Conocimientos

End-user support

IT systems

Endpoint management

Vendor management

English fluency

Time management

Analytical thinking

Interpersonal communication

Herramientas

Jira/Atlassian

Google Workspace

macOS

Windows

Descripción del empleo

About Revolut People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 80+ million customers get more from their money every day. As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

Up to shape what's next in finance? Let's get in touch.

About the role

Our Technology team builds the systems and experiences that keep Revolut moving. From the infrastructure behind our innovative app to the features used by millions of people around the world, they bring sharp thinking, speed, and a focus on meaningful impact to everything they do.

We’re looking for an IT Support Engineer to provide hands‑on technical support to employees and ensure smooth operation of workplace technologies. This is an on‑site role based in our Mexico City office.

What you’ll be doing

• Solving IT support requests submitted by employees
• Ensuring ticket resolution in line with defined SLAs
• Resolving emergency and unplanned IT incidents, including urgent hardware issues
• Supporting new joiners with laptop provisioning, initial IT setup, and troubleshooting
• Retrieving hardware from exiting employees and managing its lifecycle for reuse or decommissioning
• Managing Revolut‑owned technology, both office‑based and remote hardware
• Identifying opportunities to improve IT processes or tools
• Supporting the implementation of new technologies or workflows

What you'll need

• 2+ years of experience with IT systems, networks, and enterprise tools, like macOS, Chrome OS, Jira/Atlassian, and Google Workspace
• Expertise in endpoint device management and incident management
• A proven ability to manage vendors and outsourced services
• Knowledge of best practices in IT administration and system security
• Great organisational and time management skills to handle multiple support tasks efficiently
• Proven analytical and problem‑solving abilities in IT support environments
• Effective interpersonal and communication skills to support team members across the business
• Fluency in English
• Nice to have Experience in tech, financial services, or e-commerce companies

Compensation range

Krakow: PLN8,200 - PLN12,300 gross monthly* Poland: PLN8,200 - PLN12,300 gross monthly* Other locations: Compensation will be discussed during the interview process. Final compensation will be determined based on the candidate's qualifications, skills, and previous experience.

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We’re not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard‑working team.