Technical Support Engineer – SaaS & E‑commerce

Doofinder; Madrid; Presencial; EUR 30.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Permanent contract (Indefinido)

Competitive salary

Career development

International environment

22 days annual leave + discretionary 2

Friday afternoon off

Descripción de la vacante

Doofinder is seeking a proactive Technical Support Agent to diagnose, troubleshoot and resolve technical issues reported by customers. You will engage via emails, calls, and 1:1 meetings, digging into logs and code-level details to reach root causes and ensure customers maximize the platform's value.

The role requires experience in technical customer support, strong problem-solving, and fluency in English or Spanish, plus Native French.

Formación

• Experience in technical customer support or a similar role.
• Hands-on debugging mindset and solid problem-solving approach.
• Comfortable using browser developer tools, reading logs, and understanding HTTP requests/responses.
• Knowledge of HTML, CSS and JavaScript.
• Strong communication skills to explain technical concepts clearly to non-technical customers.
• Comfortable leading calls and meetings.
• EU work permit is a must.

Responsabilidades

• Address customer product and technical issues and resolve them via email, calls, and meetings.
• Reproduce issues, inspect logs and network requests, and identify root causes.
• Ensure customers understand Doofinder and maximize the tool's potential.
• Explain complex technical topics in a customer-friendly way.
• Escalate unresolved issues to the Development team and follow up until resolution.
• Manage multiple priorities with a solution-oriented mindset.
• Take initiative, work independently, and contribute to team success.
• Build strong relationships with customers as a trusted technical contact.
• Collect and analyze feedback to suggest product and support improvements.

Conocimientos

Technical support

Problem solving

Communication

English or Spanish

French (Native)

Browser dev tools

Reading logs

HTTP requests/responses

Leading calls/meetings

EU work permit

Herramientas

GitHub

Intercom

Postman

Grafana

Descripción del empleo

Doofinder is seeking a proactive Technical Support Agent to diagnose, troubleshoot and resolve technical issues reported by customers. You will engage via emails, calls, and 1:1 meetings, digging into logs and code-level details to reach root causes and ensure customers maximize the platform's value.

The role requires experience in technical customer support, strong problem-solving, and fluency in English or Spanish, plus Native French.