Technical Support Engineer - Madrid

Infotree Global Solutions; Madrid; Presencial; EUR 36.000 - 56.000; Jornada completa

Descripción de la vacante

Infotree Global Solutions busca un Ingeniero de Soporte al Cliente/Soporte Técnico (XDR/KOI) para un contrato a largo plazo, con base en Madrid. Resolver casos de soporte, realizar configuraciones y diagnosticar incidencias para clientes por teléfono, correo y web.

Impacto: colaborar con ETAC e Ingeniería para resolver incidencias, publicar boletines técnicos y documentar en la Knowledge Base, aplicar técnicas de aislamiento y análisis de causa raíz, y conocer el ciclo de lanzamientos.

Formación

• BE/B.Tech engineering, equivalent technical degree or equivalent.
• 3+ years of relevant experience in an international reporting environment.
• English level of B2+.

Responsabilidades

• Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner
• Work directly with ETAC and Engineering to get customer issues resolved
• Publish Technical Support Bulletins and other user documentation in the Knowledge Base
• Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues
• Have a thorough understanding of software release and bug cycles

Descripción del empleo

Descripción del trabajo

Looking for an Customer/Technical Support Engineer (XDR/KOI) for a long term contract position to work on Cortex XDR Support Team based in Madrid. Resolve Break/Fix technical support cases, handling configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web.

Your Impact

This position calls for someone who possesses a good <> background and works proactively to drive results. This person is a self-starter, flexible, has a high level of integrity and is action and goal-oriented in a fast-paced, team-oriented, collaborative environment.

• Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner
• Work directly with ETAC and Engineering to get customer issues resolved
• Publish Technical Support Bulletins and other user documentation in the Knowledge Base
• Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues
• Have a thorough understanding of software release and bug cycles

Your Experience

• BE/B.Tech engineering, equivalent technical degree or equivalent
• <<3+>> years relevant experience in an international reporting environment
• Ability to work in a dynamic, fast moving and demanding environment
• Ability to collaborate with high-performing internal and outsourced teams
• Efficient team player
• Good knowledge and experience with <> system
• Well versed with GoogleSuite and MS Office applications
• Knowledge and experience in network/Cybersecurity industry a plus
• English level of B2+

Best Regards

Usha

Infotree Global Solutions

Linkedin: linkedin.com/in/usha-rahul-116453223