Technical Support Engineer, Linux & Mobile Telecom – Madrid

Chronos Consulting; España; A distancia; EUR 35.000 - 50.000; Jornada completa

Descripción de la vacante

A leading technology consulting firm is seeking a Technical Support Engineer to support and maintain systems critical for customer success. The ideal candidate has about 5 years of experience in customer-facing roles within the mobile and Telco markets, with expertise in networking, Linux/Unix systems, and excellent English communication skills. This role involves managing product deployments and providing timely technical support, both on-site and remotely.

Formación

• About 5 years’ experience with customer-facing activities in an international environment.
• Knowledge of customer support processes and troubleshooting.
• Experience with load balancers and VM environments is an advantage.

Responsabilidades

• Support and maintain the company’s systems in Customer Success.
• Manage deployments of products including installation and testing.
• Provide customer support and resolve technical issues.

Conocimientos

Customer-facing experience

Knowledge in networking

Experience with Linux/Unix systems

Excellent communication skills in English

Problem solving skills

Self-motivated

Team player

Descripción del empleo

Job Description

Requirements

• About 5 years’ experience with customer-facing activities in an international environment in the mobile and Telco markets (working with telco providers)
• Knowledgeable in customer support processes, tooling, and troubleshooting
• Knowledge in networking : TCP / IP, switching, routing – Must
• Experience with Linux / Unix based systems – Must
• Experience with load balancers, VM environments, NFV and SDN – advantage
• Self-learning and self-motivated
• Solve problems independently and creatively
• Team player and capability working with international company teams remotely
• Excellent communications skills in English (read and write)
• Participate in On-call duty rotation
• Travel up to 30%

Responsibilities

• The Technical Support Engineer is a key role in the Customer Success organization and is in charge of supporting, maintaining the company’s systems and supporting technical services infrastructure
• Responsible and manage the deployments of products, this includes the installation, integration, configuration, and testing on customer’s sites and remotely
• Provide customer support and technical issues resolution within the agreed SLA, on-site and remotely
• Manages and oversees all the practical daily service tasks of solutions by the quick response to malfunction related calls, complaints, and queries with the responsibility for the incident, problem or change management at customer sites and remotely.
• Working independently to resolve time-critical production and deployment issues
• Responsible to perform deployment task remotely and on customers` sites
• Responsible for all applications configuration according to the site and customer requirements
• Work according to methods, procedures, tools, and policies to ensure high-quality service is delivered to customers